Banks and BBLs

You have to hand it to NatWest, they do like pulling plenty of tricks, and I have just received word they are pulling a rather interesting one when it comes to Bounce Back Loans but are offering compensation for their “errors”. […]

Bank staff really do need to get it into their heads that customers with complaints about their banks are going to communicate with other people about those complaints. Below you will find a prime example of one staff member binning off their customer complaints and telling them they have left their job roles so do not contact them again, when that appears not to be the case. […]

I have been contacted by several people this past week regarding NatWest and their demands for repayment in full of BBLs that bank has approved and paid out, so I will give you a quick update today, however they are still approving Bounce Back Loans for those still in their system. […]

Had some feedback about several banks and their Pay as You Grow BBL Options so I will walk you through them below. It does appear some banks make you wait after taking the 10 year option to allow you to then take the other options. […]

Been getting many complaints about several Bounce Back Loan lenders not making live their Pay As You Grow Options, so have asked around and below you will find the feedback from those who got one of those loans with different lenders. I have also alerted someone in Government who will ask the right people to find out what is going on. […]

For those of you with a Bounce Back Loan from HSBC, be aware they are, two months before your repayments are due, sending out EchoSign’s reminding you of the fact, and letting you know what to do if you want to take any of the PAYG options if you are someone who got an HSBC BBL via a Feeder Account. Here is the standard letter you will receive via that EchoSign. […]

It will be one year this coming Tuesday since the Bounce Back Loan scheme launched, and not a week passes without me being inundated with complaints from those who managed to get one of those loans, so today I will look at some of their complaints. […]

Most days I am sent over letters from some people who have got a Bounce Back Loan sent by the bank they got one from demanding repayment of those loans, below you can see one typical such letter which is sent out by Lloyds. Annoyingly, as you can see, there appears to be no apparent way to appeal this decision. […]

I think those of you that were messed about by Barclays when it came to applying for a Bounce Back Loan would agree, some of their staff are not the brightest of people. In fact, having seen the way some of their employees invented non-existent rules when declining BBLs I would agree with you. Today, I will look at one customer and how Barclays decided to work out their compensation for having locked their accounts and access to their BBL for 3 months. […]