Starling Bank Boss Admits She Had No Hand-Book When the BBL Scheme Launched – So How Many Mistakes Did They Make?

The video below will enlighten you on what the boss of Starling Bank said about the Bounce Back Loan scheme.

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Interesting to note she does clearly state that “there was no handbook” when the scheme launched, at which point it appears a message or email gets sent to her computer and she then veers off in another direction with her statements. Has someone told her to shut up or change topics? Who knows……

How you can say such things about a supposedly legally binding loan is rather weird, but hey ho that is how it was back then.