Tide has certainly attracted a lot of negative attention since they launched their Bounce Back Loan facility, in a nutshell they did not have enough funds available to lend out to everyone who went on their waiting list, you probably are more than aware of that fact if you have been following the news updates on this website.
Below is a FOI Request sent into the British Business Bank on the 22nd of July, and they replied to it on August the 19th, with what appears to now be their stock “copy and paste” type reply: