Month: July 2023

BBL Complaints and Outcomes

HSBC Demand a BBL Back from a Customer, the Ombudsman Says That’s Unfair So Reinstate It, HSBC Throws a Hissy Fit and Kicks Off Hiding Behind the Secretive and Heavily Redacted BBL Agreement Customers Cant See and the Ombudsman Backs Down and Says They Now Are Acting Fairly

July 22, 2023

I do feel sorry for the customer in the following case, but ultimately the banks have got the Government and BBL customers screwed with the BBL agreement they had so much input in before the scheme was launched, so can act like it’s the Wild West. Have a read of this case and I am sure you will agree. […]

BBL Complaints and Outcomes

Ombudsman So Befuddled by the BBL Scheme They’ve Now Started to State When Deciding Outcomes in BBL Related Complaints “They Are Not a Court of Law” and “Cannot Determine if Any Lender Has Acted In a Non-Regulatory or Unlawful Way” – Just Unfairly

July 22, 2023

Financial Ombudsman Service So Befuddled by the BBL Scheme They Have Now Started to Clearly State When Deciding Outcomes in BBL Related Complaints They Are Not a Court of Law and Cannot Determine if Any Lender Has […]

BBL Complaints and Outcomes

Santander Demand £42k Back of a £50k BBL as They Don’t Believe a Customers Turnover Figure, They Charge Him a £470 Fee When He Deposits the Cash and Escort Him Out of the Building Refusing to Arrange a Meeting to Discuss His BBL

July 22, 2023

Another weird and wonderful BBL related complaint has just been resolved, with the Ombudsman pointing out they are not a court of law and only decide whether a customer has been treated fairly, read through this outcome, and see if you believe the customer or the bank. […]

Forbearance

Read Written Confirmation That Ministers Have Told Bounce Back Loan Lenders That 12 Months Is An Appropriate Amount of Time to Pursue Outstanding BBL Debts

July 21, 2023

Just putting this out there are some of you may be blissfully unaware of it. As you will see, this letter, very clearly and without a shadow of a doubt states Lenders (including their nominated debt collectors) have 12 months from the date of the demand for full repayment, issued after a BBL has been defaulted to try and pursue recoveries. […]