BBL Complaints and Outcomes
A Barclays Customer Says a Fraudster Transferred a Large Chunk of Their Bounce Back Loan Out of Her Account but the Ombudsman Says the Phone Calls Made to the Bank Sound Like the Customer and Do Not Uphold the Complaint
Having informed Barclays that someone had transferred a large amount of her BBL out of her account fraudulently and getting nowhere, a customer takes the complaint to the Ombudsman who states it was more than likely the customer who made the transaction and not a fraudster, and subsequently does not uphold the complaint. […]
