BBL Complaints and Outcomes
NatWest Snatch Back Two Bounce Back Loans from an SME – Ombudsman Says That The Bank Was Entitled to Do So But Makes a Glaring Error in Their Ruling
Having had two Bounce Back Loans snatched back by NatWest, a Company Director sent in a complaint to the Ombudsman which initially was not upheld by the caseworker tasked with ruling on the case. He then appeals that decision and Hayley the Ombudsman then reviews it and says the initial ruling stands. However, as you can see in the ruling, Hayley does make a glaring mistake […]
