BBL Complaints and Outcomes

Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]

BBL Complaints and Outcomes

After Months of Messing a Customer About the Ombudsman Decrees HSBC Were in the Wrong in Not Giving a Customer Access to an Account and Subsequently a Bounce Back Loan in a Timely Fashion

Fortunately for the complainant in today’s case, they were able to get a Bounce Back Loan from a different lender, having been messed about for months and months due to HSBC and their incompetence, and did get a little bit of compensation (£200) for being messed about. […]

BBL Complaints and Outcomes

HSBC Take Every Penny in a Customer’s Account Having Decided But With No Explanation Given to Terminate His Bounce Back Loan an Ombudsman Decides They Can Hide Behind Their Terms and Conditions to Do Just That

Snatching back the funds in a customer’s account is all too common these days, when a bank decides but with no reason given to the customer, that they are terminating a Bounce Back Loan agreement and this case sees an Ombudsman explain why they cannot uphold such complaints. […]

BBL Complaints and Outcomes

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]

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HSBC Lose Another £50k Bounce Back Loan as Company Director is Given a 5 Year Disqualification for Transferring Funds to the Detriment of Creditors When He Should Have Known the Business Was Insolvent

There still appears to be a lottery in place regarding the amount of time Company Directors will be disqualified for when taking the insolvency route with a BBL still owing, when wrongdoing has come to light with that loan. Today’s case resulted in a 5 year disqualification. […]

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2 x 11 Year and a 9 Year Disqualification Handed Out to Three Company Directors for Abusing the Bounce Back Loans Scheme and Leaving £145,000 in Total Owning at Liquidation to BBL Lenders

Another three Companies have been wound up with Bounce Back Loan wrongdoing having been discovered at liquidation, as you will see in today’s cases, the Directors of those businesses have been hit with long disqualifications for wrongdoing associated with those loans, including over-egging turnover and not being eligible for a BBL in the first place. […]