BBL Complaints and Outcomes

An Eight Week Wait for Barclays to Process a Bounce Back Loan is Worth £200 in Compensation According to Ben the Ombudsman and Not the £1000 a Customer Felt Was Fair

Many of you out there may have tried applying for a Bounce Back Loan when they were available from Barclays but got the dreaded onscreen message telling you the bank needed to speak to you and that you should request a call back. Those of you that did will know it took an absolute age for Barclays to make those calls, and […]

BBL Complaints and Outcomes

Starling Bank Tells Customer They Could Cancel a Low Value BBL and Issue a Higher Value One but Circumstances Prevent Them from Doing So, and they Fail in Their Duty of Care Regarding the Possible Insolvency of That Customer

I spent some time this morning, trawling through the dozen or so Financial Ombudsman Service BBL related complaints and outcomes that have I not yet loaded up onto the website, and came across this interesting case, in which the Ombudsman decided a paltry £50 in compensation was due to a Starling Bank customer. […]

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Todays News

The Minister for Bounce Back Loan Disinformation As I Like to Call Him (Paul Scully MP) and I Have Had a Twitter Spat – He Then Goes Quiet When Faced with BBL Mis-Selling Proof by the British Business Bank

Ever eager to lure in any of the Ministers tasked with anything and everything to do with the BBL scheme and get them to discuss things, I sent out a tweet last night knowing that Paul Scully MP the Parliamentary Under-Secretary Department for Business, Energy, and Industrial Strategy (BEIS) would be eager to bite back, seeing as the […]

BBL Complaints and Outcomes

Ben The Ombudsman Strikes Again with Another Set of Ridiculous Reasons Why He Sides with a Bank and Not a Customer Regarding a Bounce Back Loan Related Complaint – Something’s Not Right

I am beginning to smell a rat so to speak with many of the Financial Ombudsman Service BBL related complaint outcomes I am working my way through. If ever there were questions to be asked of the Financial Ombudsman Service regarding BBL complaints they have ruled on, it is on this case. […]