Santander Archives - Page 2 of 12 - Mr Bounce Back - Bounce Back Loan News - Updates

Company Director Asks for Compensation from Santander for Not Giving Him a Detailed Breakdown of His BBL Repayments, the Ombudsman Tells the Bank to do so But Doesn’t Award a Penny

April 20, 2023

Simply asking Santander for some basic information explaining why his BBL repayments drop in value over time seemed to be too much for that bank to comprehend, here is an overview of this case and the outcome. […]

Santander Snatch Money from a Company Directors Personal Bank Account to Repay a BBL, Ombudsman Say Tough, You Weren’t Eligible for that BBL in the First Place and Transferred that Money From Your Business Account Anyway

April 18, 2023

Here is another case in which the Ombudsman decided Santander were within their rights to snatch money out of a Company Director’s personal account after recalling a Bounce Back Loan. […]

Santander Customer Complains the Bank Should Refund Him Money Including From His Bounce Back Loan He Lost to a Crypto Scam, the Ombudsman Says No

April 17, 2023

Another case related to loss of money to a crypto scam, including a funds from a Bounce Back Loan, but as you will see, the Ombudsman decided Santander were right not to refund the customer. […]

Santander Demand a Customers £50k Bounce Back Loan is Repaid In Full After a Review, the Ombudsman States the Estimated Turnover was Not a “Reasonable Projection” and Tosses Out The Customers Complaint

November 16, 2022

Even though some people were permitted to estimate their turnover when applying for a BBL, banks like Santander are checking their customers bank accounts and Companies House records to ensure those estimates were within reason. […]

Santander Forced to Pay £731 in Compensation for a Nightmare Scenario They forced a Bounce Back Loan Applicant to Endure Even Though they Never Did Give Her a BBL

November 15, 2022

Even though the person in the complaint below never did get a Bounce Back Loan from Santander, the Ombudsman awards them £731 compensation for the messing about that bank forced them to endure. […]