BBL Complaints and Outcomes

Man Applies for a Standard Business Loan But Gets Given a CBILs by Mistake the Bank Fixes the Error and He Then Gets a BBL But Liquidator Complains the Bank Made Him Overstate His Turnover – Ombudsman Says Tough

This is one of those cases regarding a Bounce Back Loan complaint that the Ombudsman has just tossed aside and not upheld that you have to read several times before you get your head around the madness. So do feel free to read it and see what you think. Keep in mind it is the Liquidator who submitted the complaint.  […]

BBL Complaints and Outcomes

Financial Ombudsman Decides NatWest Deserve a Slap for Taking An Age To Review a Customers Eligibility and Access to Their Already Approved Bounce Back Loan After Blocking That Customers Account and Orders Them to Pay Compensation

Many people out there are experiencing out of the blue “reviews” on their bank accounts and post drawn down checks on their eligibility to the Bounce Back Loan scheme, which can often see bank account access being restricted until such reviews are complete. A long and drawn-out case today in which Ben Jennings the Ombudsman orders compensation should be paid and gives his reasoning as to why. […]

BBL Complaints and Outcomes

NatWest Banks’ Stubborn Refusal to Allow New Customers to Access the Bounce Back Scheme Was Well Within Their Rights Decrees Ben the Ombudsman – Complaining to Financial Ombudsman Service Won’t Get You Anywhere

Today’s case shows the response of the Financial Ombudsman Service, both from one of their BBL complaint case handlers and a real Ombudsman when someone complains about a bank, in this case NatWest, not allowing new customers to access the Bounce Back Loan scheme when it was live. Keep in mind that the Government had asked all lenders to open their doors to new customers as […]