BBL Complaints and Outcomes

Lloyds Bank Snatch Back a Customers Bounce Back Loan and Doesn’t Agree with an FOS Case Handlers Compensation Ruling, an Ombudsman Steps in and Decides Not to Uphold the Complaint

Another rather complicated Bounce Back Loan related complaint for you to get your head around today, this one saw an initial compensation ruling being given by a Financial Ombudsman Service case handler however the bank and customer are not happy so a real Ombudsman has to step in. […]

BBL Complaints and Outcomes

Jenny Lomax a Financial Ombudsman Service Ombudsman is Still Mopping Up Complaints About Bounce Back Loan Applications and Here is Another Lloyds Bank BBL Complaint That She Has Decided Not To Uphold

You only have to look at the length of time the complaint took in today’s case which relates to a Lloyds Bank BBL application to reach Jenny Lomax who is an Ombudsman at the Financial Ombudsman Service, to realise how messed up that “service” is. Ultimately having been knocked back by a case handler it was passed to her for a final decision. […]

BBL Complaints and Outcomes

Despite Proving His Business Turnover Was Higher Than the Initially Declared Figure, Ben the Ombudsman Decides Lloyds Bank Were Right to Decline a BBL Applicant the Ability to Amend It

Another case today involving an incorrectly entered turnover figure when someone applied for a Bounce Back Loan. As you will see, even when proving beyond any doubt that an error had been made, Ben the Ombudsman says rules are rules and Lloyds Bank had to go with the incorrect figure. […]

BBL Complaints and Outcomes

Financial Ombudsman Finally Makes a Ruling on a Complicated Bounce Back Loan Related Case Surrounding a New Business and Estimated Turnover Which Resulted in a Snatch Back Letter and the Cancelling of That Lloyds Bank Issued BBL

With so many people now receiving snatch back letters and demands for the immediate repayment of a Bounce Back Loan (I spoke to several people only yesterday that have just received such a letter and demand), today I present to you a ruling on one such case in which you will see one minor mistake in applying resulted in the Financial Ombudsman not upholding the complaint. […]