BBL Complaints and Outcomes

Barclays Approved a BBL for a Company and Pay It Out, Then Lock the Account for a Review Lifting the Block Weeks Later, But then Decide to Snatch Back Every Penny from That Account Weeks Later and Recall The BBL – Ombudsman Says That is Fair

Here is the outcome of another case that has taken the Financial Ombudsman Service some time to wrap their heads around, as you will see based on the evidence, they state Barclays were within their rights to snatch back yet another Bounce Back Loan. […]

BBL Complaints and Outcomes

Barclays Declined a Customer a Bounce Back Loan As He Was Unable to Prove His Business Was Trading Before March the 1st 2020 – The Financial Ombudsman Service Agree With the Bank and Don’t Uphold His Complaint

Even now, the Financial Ombudsman Service is still determining outcomes of complaints related to the Bounce Back Loan Scheme over a year after that scheme closed to new applicants, and here is a case that they have just made a decision on. […]

BBL Complaints and Outcomes

A Barclays Customer Says a Fraudster Transferred a Large Chunk of Their Bounce Back Loan Out of Her Account but the Ombudsman Says the Phone Calls Made to the Bank Sound Like the Customer and Do Not Uphold the Complaint

Having informed Barclays that someone had transferred a large amount of her BBL out of her account fraudulently and getting nowhere, a customer takes the complaint to the Ombudsman who states it was more than likely the customer who made the transaction and not a fraudster, and subsequently does not uphold the complaint. […]