BBL Complaints and Outcomes

An Eight Week Wait for Barclays to Process a Bounce Back Loan is Worth £200 in Compensation According to Ben the Ombudsman and Not the £1000 a Customer Felt Was Fair

Many of you out there may have tried applying for a Bounce Back Loan when they were available from Barclays but got the dreaded onscreen message telling you the bank needed to speak to you and that you should request a call back. Those of you that did will know it took an absolute age for Barclays to make those calls, and […]

BBL Complaints and Outcomes

Barclays Lock BBL Customer Out of Their Account in Aug 2020 for an “Account Review” and Finally Completes It and Unlock Account in Dec 2020 – Financial Ombudsman Does Not Uphold Complaint and Thinks That Is Fair!

When I come across stories such as today’s, I can understand why anyone with a Bounce Back Loan would remove the funds from that loan completely from their business bank account along with any other funds held in their account, rather that risk a bank unfairly locking their account or even snatching those funds back. I have seen plenty of examples of both recently. […]

BBL Complaints and Outcomes

Financial Ombudsman Rules Barclays Were Acting Correctly When They Snatched Back £36k of a £50k BBL That One of Their Customers Had Left in Their Business Account – One of Many Snatchback Complaints Going Through the System

Bounce Back Loan snatch backs are commonplace, I have seen no end of people being told weeks or months after getting a BBL that their bank accounts are locked pending a review, then being told any and all funds in their accounts have been grabbed by the bank and a demand going out for full repayment of the BBL less the funds grabbed. The Financial Ombudsman is the only […]