URGENT UPDATE
Metro Bank Now Live 12 noon
https://www.metrobankonline.co.uk/coronavirus/coronavirus-business-customers/bbls/
Five weeks ago I set up the Twitter account, thinking it would be a complete flop and I would attract just a handful of followers, well I was wrong and with over 2,200 followers and a multiple of that number in lurkers, it does look like my prediction that the Bounce Back Loan scheme would turn out to be a saga for many people was correct.
However, having said that people are finally beginning to work their way through the system, and I have seen plenty of people finally receiving their loans.
I am however more than aware than many of you are still stuck in the system, waiting for your feeder accounts to be set up or waiting to get that long awaited payment.
My heart also going out to all of you that still haven’t been able to apply for a loan yet, or are waiting for Metro to get their act together and launch and/or for Tide to also stop playing everyone for fools with their waiting lists.
It will no doubt be an interesting week here in Bounce Back Loan land, but as always, the onus really is on your all keeping your sanity and faith, that it will get sorted out.
One thing I can guarantee this week though, is that many of you will be sending me a “I’ve Been Paid” tweet or DM and will finally be in a position to bounce back and move on, let’s hope one of those people is you, yes YOU.
If you want to help keep me and this place going and can throw a few bob in the donation tip jar it is appreciated. But either way as usual this website will be free to use and advert free, and you can always get me via DM over on Twitter if you want anonymity with your problems, worries or concerns, if I don’t respond instantly I will get to you.
Website is coming along great as you can see, over 300 posts and pages already loaded up, not bad in just a week of it being live, some a paragraph or two long, and some are rather long and intense real life Bounce Back Loan experiences that you will relate to, so do please have a good look around.
Help and Support Thread
“Listen, I am getting quite a few DM’s, they are worrying me seriously worrying me. If any of you are prepared to chat to people in a very, very dark place put “I’m Here” in this thread. If you are in a dark place, please pick a follower in this thread to DM and chat to PLEASE.”
Listen, I am getting quite a few DM's, they are worrying me seriously worrying me. If any of you are prepared to chat to people in a very very dark place put "I'm Here" in this thread. If you are in a dark place please pick a follower in this thread to DM and chat to PLEASE.
— BounceBackLoanExperience (@Bounce_BackLoan) June 6, 2020
Compensation
Many Bounce Back Loan applicants that have been through hell and still are experiencing problems have been offered compensation, ranging from £50 up to £2500 for the more complicated problems.
It is your choice as to whether you a accept any offer of compensation and the amount you accept too.
Bank and Lender Updates
Be aware things can change in an instant at any bank and as such I will now give you an overview of how things are going with each bank, and let you know how and where to contact if you want to try and chase up your Bounce Back Loan application and find out where things stand with each bank.
Each bank will have their own criteria for opening accounts, and some lenders also have their own set of rules regarding who they will allow to open an account and/or apply for a Bounce Back Loan.
HSBC
They appear to have now launched their online Feeder Account Portal, which hopefully does away with the exceptionally long and drawn out process for applying for such an account.
Many people who had previously applied for a Feeder Account are still waiting for their call backs to set up the account, and/or to receive all related documents and many people are still waiting for payment.
HSBC Feeder Account Portal Link
Be aware many people have been declined for such an account when using that portal.
Link to the HSBC BBL section of their Website
Useful Email Addresses for Contacting HSBC:
Ian.Stuart@hsbc.com
Sally.A.Williams@hsbc.com
commercial.executive.complaints@hsbc.co.uk
amandamurphy@hsbc.com
marissa.k.adams@hsbc.com
julienapier@hsbc.com
feeder.account.team@hsbc.com
oliver.james.exley@hsbc.com
Lloyds
Lloyds continue to do what they do best, process, and pay out BBL applicants quickly and with no fuss or hassle.
Be aware that if you hold a Bank of Scotland or a Halifax or Lloyds personal bank account you can use the Onboarding Portal to get a Lloyds Business Account and then can apply for a Bounce Back Loan.
Be aware though the dates listed on the website, as you will have had to have a personal bank account in operation before those dates to be able to onboard with Lloyds, if you have opened an account after the dates you will not be able to use that onboarding system.
Halifax, Bank of Scotland and Lloyds Onboarding Link
Lloyds CEO Email Address
vim.maru@lloydsbanking.com
Metro Bank
Metro Bank still have not launched their scheme (at the time of compiling today’s news update), but that could change at any time.
Visit the Metro Bank BBL Section of their Website
Tide
Tide are still causing mass confusion regarding their “waiting list”, when you apply you are allocated a position on that list, which dependent on which support team member you ask for an update, you will either be informed that your list position doesn’t change, it will change or there is no list.
Utter chaos, and their CEO is apparently going to make an announcement sometime this week regarding how well Tide are progressing. Lots of followers and lurkers waiting to get apply by the way.
Visit the Tide BBL Section of their Website
Co-Op Bank
To be fair to the Co-Op not many people have been complaining about them, I have had a few here and there and some have been sorted out but every now and then I get someone appearing and asking for help.
Co-Op Bank CEO Email Address
chris.davis@co-operativebank.co.uk
Visit the Co-Op Bank BBL section of their Website
Yorkshire Bank and Clydesdale Bank
I get the odd complaint about both Yorkshire Bank and Clydesdale and it is always worth checking out their respective BBL sections of their websites for updates, seen reports of those banks taking applications for new bank accounts by the way, but check that out as it can change at any time.
Visit the Yorkshire Bank BBL section of their Website
Visit the Clydesdale Bank BBL section of their Website
Yorkshire Bank CEO Email Address
david.duffy@cybg.com
Clydesdale Bank CEO Email Address
david.duffy@cybg.com
Barclays
I am still getting all manner of weird and wonderful complaints about Barclays, it does appear though that many applicants now fly through their Bounce Back Loan system, but many are still experiencing problems with applying, getting paid and contacting the bank.
Visit the Barclays Bank BBL section of their Website
Barclays CEO Email Address
Jes.staley@barclays.com
NatWest and RBS
The usual complaints about NatWest and RBS, including poor communication, problems applying for a BBL and even people being declined. Once again you need to start haranguing the right people to have any chance of your problems being resolved.
They have been paying many applicants out obviously, so if you do manage to have a hassle free experience then you should get paid out fairly quickly, even if it is not in the time scale you had hoped for.
Be aware that you may apply, not hear anything and then out of the blue get an email saying they are so busy your application is being dumped and not looked at.
Visit the NatWest BBL section of their Website
Visit the RBS BBL section of their Website
NatWest / RBS CEO Email Address
Simon.Separghan@rbs.co.uk
Santander
Much like some of the above banks Santander have attracted plenty of complaints, but in all fairness many followers, and many long-time ones too have found emailing their CEO does get a response and their claims processed quickly. They too have also been dumping applicants via a mass cull type of email so be warned.
Visit the Santander BBL section of their Website
Santander CEO Email Address
nathan.bostock@santander.co.uk
Starling Bank
Starling Bank operate a waiting list type of system, however, be aware they have additional criteria of their own as to whom they will supply a Bounce Back Loan to. Therefore, there are no guarantees you will get a loan from them. They have declined many thousands of applicants.
Visit the Starling Bank BBL section of their Website
Skipton Building Society and JCB Finance
Both Skipton Building Society and JCB Finance (who have just been accredited) operate a different business model than most mainstream lenders so you will need to check their respective websites to find out more about what they have on offer to applicants.
Visit the Skipton Building Society BBL section of their Website
Visit the JCB Finance BBL section of their Website
TSB
Not that many complaints about TSB however if you do have one the CEO’s email address is below.
Visit the TSB BBL section of their Website
TSB CEO Email Address
debbie.crosbie@tsb.co.uk
Other Bounce Back Loan Lenders
The following are other Bounce Back Loan Lenders, be aware I receive very few if any complaints about any of the following.
Visit the AIB BBL section of their Website
Visit the Bank of Ireland BBL section of their Website