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Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

May 9, 2022

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]

After Months of Messing a Customer About the Ombudsman Decrees HSBC Were in the Wrong in Not Giving a Customer Access to an Account and Subsequently a Bounce Back Loan in a Timely Fashion

May 8, 2022

Fortunately for the complainant in today’s case, they were able to get a Bounce Back Loan from a different lender, having been messed about for months and months due to HSBC and their incompetence, and did get a little bit of compensation (£200) for being messed about. […]

HSBC Take Every Penny in a Customer’s Account Having Decided But With No Explanation Given to Terminate His Bounce Back Loan an Ombudsman Decides They Can Hide Behind Their Terms and Conditions to Do Just That

May 7, 2022

Snatching back the funds in a customer’s account is all too common these days, when a bank decides but with no reason given to the customer, that they are terminating a Bounce Back Loan agreement and this case sees an Ombudsman explain why they cannot uphold such complaints. […]

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

May 6, 2022

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]

HSBC Lose Another £50k Bounce Back Loan as Company Director is Given a 5 Year Disqualification for Transferring Funds to the Detriment of Creditors When He Should Have Known the Business Was Insolvent

May 5, 2022

There still appears to be a lottery in place regarding the amount of time Company Directors will be disqualified for when taking the insolvency route with a BBL still owing, when wrongdoing has come to light with that loan. Today’s case resulted in a 5 year disqualification. […]