BBL Complaints and Outcomes Archives

Financial Ombudsman Feels £150 is Fair Compensation for a Barclays Customer Who Experienced a Saga When Applying for a Business Account and Bounce Back Loan

September 24, 2021

When you take a complaint to the Financial Ombudsman it will be a case handler that will initially determine the outcome of that complaint, but you can send it for a review if you are not happy with the outcome, and then an Ombudsman will investigate. That is what today’s story […]

HSBC Snatches Back a £50k BBL, Closes Customers Account, Drags Feet Sending Them £54k Cheque for Remaining Funds, Customer Unable to Open Another Account and Cash Cheque – Ombudsman Happy and Says That Is Fair

September 20, 2021

If you are unhappy with the decision made regarding a complaint that you have sent in to the Financial Ombudsman Service you can ask for it to be reviewed, and when you do so it will be sent to an Ombudsman rather than a case handler to be determined. Today I look at one such case which saw a customer left with a cheque they couldn’t cash and a BBL snatched back. […]

Barclays Lock BBL Customer Out of Their Account in Aug 2020 for an “Account Review” and Finally Completes It and Unlock Account in Dec 2020 – Financial Ombudsman Does Not Uphold Complaint and Thinks That Is Fair!

September 16, 2021

When I come across stories such as today’s, I can understand why anyone with a Bounce Back Loan would remove the funds from that loan completely from their business bank account along with any other funds held in their account, rather that risk a bank unfairly locking their account or even snatching those funds back. I have seen plenty of examples of both recently. […]

Financial Ombudsman Rules Barclays Were Acting Correctly When They Snatched Back £36k of a £50k BBL That One of Their Customers Had Left in Their Business Account – One of Many Snatchback Complaints Going Through the System

September 15, 2021

Bounce Back Loan snatch backs are commonplace, I have seen no end of people being told weeks or months after getting a BBL that their bank accounts are locked pending a review, then being told any and all funds in their accounts have been grabbed by the bank and a demand going out for full repayment of the BBL less the funds grabbed. The Financial Ombudsman is the only […]

CBILS Refusal by Santander Led to Customer Who Finally Secured a BBL Elsewhere Complaining to the Financial Ombudsman Who Decided that £350 Was Fair Compensation

June 21, 2021

This is another complaint related to a customer of a major bank, that being Santander being refused a Government guaranteed loan (CBILS), the customer managed to get a Bounce Back Loan from another lender and the Ombudsman decided that £350 was fair compensation in this case. […]