BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Despite Proving His Business Turnover Was Higher Than the Initially Declared Figure, Ben the Ombudsman Decides Lloyds Bank Were Right to Decline a BBL Applicant the Ability to Amend It

February 2, 2022

Another case today involving an incorrectly entered turnover figure when someone applied for a Bounce Back Loan. As you will see, even when proving beyond any doubt that an error had been made, Ben the Ombudsman says rules are rules and Lloyds Bank had to go with the incorrect figure. […]

All Rishi's Fault

Jenny Lomax the Ombudsman Confirms the Idiots That Designed the Bounce Back Loan Scheme Made No allowances For Amending an Incorrectly Entered Turnover Figure and Makes HSBC Pay Compensation for Lying and Saying a Customer Could Do So

January 30, 2022

It’s a terrible situation when banks tell great big wobbly lies to their customers, much more so when they relate to the Bounce Back Loan scheme. Today’s case saw HSBC being given a slap and having to pay compensation for telling lies […]

BBL Complaints and Outcomes

Hayley West the Ombudsman Decides That Clydesdale Bank Were Within Their Rights to Snatch Back a Bounce Back Loan for Reasons That Must Remain Secret

January 30, 2022

The murky world of Bounce Back Loans continues to amaze the British Public, with stories of dodgy BBLs being handed out to drug addicts and even criminal gangs now becoming an almost daily occurrence. That saga will of course continue to get worse moving forward, with plenty of additional scandals yet to be revealed, but today […]

BBL Complaints and Outcomes

HSBC Payout a Bounce Back Loan in Error and the Ombudsman Decides Their Decision to Snatch It Back was Fair – Let’s Hope the Bank Didn’t Blag the Interest Taxpayers Paid on that Dodgy BBL

January 24, 2022

A rather complicated case today that landed on the desk of Hayley West the Ombudsman, and whilst the complaint was not upheld, it does pose the question of whether the interest the Government paid on an erroneously approved BBL was paid to HSBC and if so, did they pay it back. I will ask and see what they say. […]