BBL Complaints and Outcomes Archives

Business Owner Faced a Five Month Delay Opening an Account with HSBC Due to Staff Being Deployed Processing Bounce Back Loans – Ombudsman Thinks the £200 Already Offered Is Fair Compensation

January 6, 2022

I recall many people being sent out cheques by HSBC for delays and/or problems experienced by customers during the time Bounce Back Loans were available with that bank, and people often got sent them out of the blue, such as the one shown […]

Today I present to You Another Batch of Barclays Bank Bounce Back Loan Related Complaints That the Ombudsman Has Recently Ruled On

January 2, 2022

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NatWest Took Seven Months to Open a Servicing Account Then Declined an SME a Bounce Back Loan Repeatedly – Upshot Is that Ben the Ombudsman Doesn’t Uphold the Complaint

December 31, 2021

As the clock ticks down to midnight tonight, whatever you have planned I wish you a Happy New Year and here’s hoping things get back to some form of normality for everyone in 2022. Today I present to you another Bounce Back Loan related Ombudsman complaint which was not upheld. […]

After First Refusing to Uphold a Barclays Customer Complaint Regarding an Error That Left a Sole Trader Unable to Access the BBL Scheme the Ombudsman Increases the Compensation from £100 to £300 After an Appeal

December 29, 2021

As we are still in the “quiet zone” between Christmas and the New Year, today I will be giving you an insight into another Bounce Back Loan related complaint that the Financial Ombudsman Service initially did not uphold, but after an appeal increased the level of compensation the bank, this time Barclays were required to pay out. […]

Existing Personal Account Holder Refused a Feeder Account for a Bounce Back Loan by HSBC for His Business, But the Ombudsman Says the Bank Did Nothing Wrong and Tosses Aside the Complaint

December 28, 2021

Today is the 28th of December 2021 and I am somewhat gobsmacked that the Government, at the time of writing this news update (6am), have not made public on the Government website any official statement on their decision not to impose any additional restrictions or a decision on such, on English businesses before the New Year, that would have been the decent thing to do, instead of wheeling out Sajid Javid to make a quick announcement on the news which many SMEs may have missed. […]