BBL Complaints and Outcomes Archives

Financial Ombudsman Service Tell Me Arrogantly Their Staff “Are Aware of the Rules” Then in Typical Idiot Fashion Make a Shocking Error That Could According to the British Business Bank Could Cost a Business Dear

January 19, 2022

I put up a story the other day regarding a Financial Ombudsman Service decision in which it was stated that a business owner couldn’t prove their turnover for a BBL and […]

Ombudsman Decides a Company Director Did Transfer BBL Funds From His HSBC Bank Account Rather Than Him Being Victim of a Scam

January 18, 2022

I have a rather unusual case that the Financial Ombudsman Service have given a ruling on today, that being a Company Director claiming he was the victim of a bank scam in which Bounce Back Loan funds were transferred out of his account. […]

NatWest Snatch Back Two Bounce Back Loans from an SME – Ombudsman Says That The Bank Was Entitled to Do So But Makes a Glaring Error in Their Ruling

January 17, 2022

Having had two Bounce Back Loans snatched back by NatWest, a Company Director sent in a complaint to the Ombudsman which initially was not upheld by the caseworker tasked with ruling on the case. He then appeals that decision and Hayley the Ombudsman then reviews it and says the initial ruling stands. However, as you can see in the ruling, Hayley does make a glaring mistake […]

A Series Of Errors Results in an SME Receiving a Bounce Back Loan Months After They Applied – Ombudsman Decides HSBC Is Fair In Offering Just £150 For The Delay and Errors

January 16, 2022

Here is another Bounce Back Loan related case that ended up on the desk of Ben the Ombudsman regarding HSBC. I now also have it in writing (even though I have proven it before) that when […]

Co-Operative Bank Approve and Pay Out a Bounce Back Loan to a Customer Then Snatch It Back – Ben the Ombudsman Decides That Is Their Right and £100 Compensation Is Fair

January 8, 2022

It was and still is commonplace for many lenders to snatch back (for all manner of reasons) Bounce Back Loans that they had initially approved and paid out, and today I present to you the outcome of a complaint about a snatched back BBL that was sent to the Financial Ombudsman Service (FOS), was not upheld, and then went before an actual Ombudsman for a determination. Be aware that when you do send in a complaint to the FOS it is a caseworker that […]