BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Being Unable to Verify His Self-Declared Turnover Led to a Business Owner Having His Bounce Back Loan Snatched Back by Santander

February 18, 2022

With many people currently still being asked to provide all manner of additional information about their business by different banks, long after their BBL was approved and drawn down, today’s case is quite apt as it gives an insight into how the Ombudsman decided, in her opinion, Santander were right to snatch back a BBL from a  Sole Trader who didn’t supply the requested information. For the record, even this week many people are reporting their banks are asking for additional information under the guise of “safeguarding” or ongoing “KYC”. If you […]

BBL Complaints and Outcomes

Santander Tell the Ombudsman They Had Strict Criteria for Anyone Applying for a Bounce Back Loan With Them – Its Somewhat Strange Therefore That So Many BBL Customers of Theirs Have Been Busted for All Manner of BBL Wrongdoing

February 9, 2022

Here is a recent case that landed on the desk of Ben the Ombudsman, it related to a Santander customer complaining that the bank would not give him a Bounce Back Loan. Ben states the reason for that is Santander carefully chose who they permitted to apply for and get a BBL with them to ensure full eligibility checks could be carried out. […]

BBL Complaints and Outcomes

NatWest Banks’ Stubborn Refusal to Allow New Customers to Access the Bounce Back Scheme Was Well Within Their Rights Decrees Ben the Ombudsman – Complaining to Financial Ombudsman Service Won’t Get You Anywhere

February 6, 2022

Today’s case shows the response of the Financial Ombudsman Service, both from one of their BBL complaint case handlers and a real Ombudsman when someone complains about a bank, in this case NatWest, not allowing new customers to access the Bounce Back Loan scheme when it was live. Keep in mind that the Government had asked all lenders to open their doors to new customers as […]