BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Ombudsman Decides That Starling Banks’ Policy of Only Allowing Persons of Significant Control to Apply for No More Than One Bounce Back Loan Even if They Had More Than One Business Eligible Was a Decision Starling Bank Could Make and Did

April 6, 2022

Whilst the rules of the Bounce Back Loan scheme did permit business owners to apply for as many BBLs as they had businesses, if each business was eligible, Starling Bank decided they would not follow those rules. In the case outlined below someone challenged that decision […]

All Rishi's Fault

Ombudsman Agrees That HSBC Asking a Club Treasurer to Apply for a Bounce Back Loan Making a False Declaration Was Shockingly Wrong and Tells Them to Pay Compensation

April 1, 2022

Today’s case will have you choking on your coffee, as it exposes the depraved depths that HSBC went to when their Bounce Back Loan scheme was live. In today’s case they told a Club Treasurer to make a false declaration when applying for a BBL which could have left that person open to accusations of fraud, further down the line. […]

BBL Complaints and Outcomes

Ombudsman Deems £150 Fair Compensation for a Metro Bank Customer that Had To Visit one of Their Branches to Open an Account to Access the BBL Scheme But Was Ultimately Declined and “Ushered Out of the Bank”

March 29, 2022

You may recall that Metro Bank were late to offer Bounce Back Loans, and they cited their state-of-the-art online application system that delayed things slightly as they wanted it to be “spot on” before making it live. That system repeatedly fell over and errors were reported. […]