BBL Complaints and Outcomes Archives

Ombudsman Deems £150 Fair Compensation for a Metro Bank Customer that Had To Visit one of Their Branches to Open an Account to Access the BBL Scheme But Was Ultimately Declined and “Ushered Out of the Bank”

March 29, 2022

You may recall that Metro Bank were late to offer Bounce Back Loans, and they cited their state-of-the-art online application system that delayed things slightly as they wanted it to be “spot on” before making it live. That system repeatedly fell over and errors were reported. […]

Belinda Knight an Ombudsman at the Financial Ombudsman Service Confirms It Is Not the Banks Job to Check What a Business Owner Spent Their Bounce Back Loan On

March 28, 2022

When compiling my facts, figures, and additional information regarding Bounce Back Loans I often stumble across plenty of little nuggets that some organisations associated with that scheme release. Take for example the case that is outlined in a recent Ombudsman ruling regarding an […]

Three More Bounce Back Loan Related Complaints About Santander That the Financial Ombudsman Service Did Not Uphold

March 27, 2022

Due to the fact that Bounce Back Loan lenders could ultimately decide who they would lend money to as part of that scheme, and as many of them would only accept their own customers, lots of business owners missed out on getting one, or were forced to spend […]

Ombudsman Thinks £250 Compensation Is Fair For Barclays Leaving a Customer Dangling for 8 Months Before they Could Apply for a Bounce Back Loan

March 26, 2022

Today I will be presenting to you another Ombudsman decision, this one refers to a shocking 8 month wait one Sole Trader had to endure before Barclays finally got their finger out and opened that customer a Business Account and let them apply for a Bounce Back Loan. […]

HSBC Admit Account Applications Did “Drop Off Their System” and End Up Bunging a Business Owner Who Wanted an Account and a BBL, the Latter They Were Not Entitled to £200 Which The FOS Deem Adequate

March 13, 2022

So many complaints about Bounce Back Loans have been working their way through the Financial Ombudsman Service system, it is hard to keep up, but today I present to you another one regarding HSBC.
It is interesting the bank admits that account applications did drop off their system, something many people did experience when the scheme was live, and as you will […]