BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

HSBC Decline a Customer’s Account Application After a Long Deal Meaning They Couldn’t Access the Bounce Back Loan Scheme the Ombudsman Says The Bank Had the Right to Decline Whoever They Wanted

May 12, 2022

Being one of only a tiny number of banks in the Bounce Back Loan scheme that were accepting new customers, many people did flock to HSBC to try and open an account and then apply for a BBL. This Ombudsman case, which they did not uphold, revolves around a declined account application. […]

BBL Complaints and Outcomes

Starling Bank Refuse to Allow a Customer to Amend an Erroneous Turnover Figure to A Higher Amount to Access a High Value BBL, Ombudsman Says The Scheme Rules Did Not Allow It

May 11, 2022

Looking at the way banks and the powers that be are screaming “fraud” when someone over-egged their turnover figure to get a Bounce Back Loan, why they are not doing so when someone under-stated it or even let them correct that figure is anyone’s guess, which is what today’s case revolves around. […]

BBL Complaints and Outcomes

Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

May 9, 2022

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]

BBL Complaints and Outcomes

After Months of Messing a Customer About the Ombudsman Decrees HSBC Were in the Wrong in Not Giving a Customer Access to an Account and Subsequently a Bounce Back Loan in a Timely Fashion

May 8, 2022

Fortunately for the complainant in today’s case, they were able to get a Bounce Back Loan from a different lender, having been messed about for months and months due to HSBC and their incompetence, and did get a little bit of compensation (£200) for being messed about. […]