BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Ombudsman Does Not Uphold Complaint in Which HSBC With No Reason Given Snatched Back £18k from a Customer’s Account Balance and Demanded Repayment of the Rest of a £50k Bounce Back Loan

April 17, 2022

Hiding behind their terms and conditions has enabled many a bank, including HSBC, to simply snatch the balance from any customers account to offset a Bounce Back Loan which they are also demanding full repayment of. The Ombudsman as you will see in today’s case, often determines when someone makes a complaint, that is the banks right and does not uphold such complaints. […]

BBL Complaints and Outcomes

Jenny Lomax a Financial Ombudsman Service Ombudsman is Still Mopping Up Complaints About Bounce Back Loan Applications and Here is Another Lloyds Bank BBL Complaint That She Has Decided Not To Uphold

April 16, 2022

You only have to look at the length of time the complaint took in today’s case which relates to a Lloyds Bank BBL application to reach Jenny Lomax who is an Ombudsman at the Financial Ombudsman Service, to realise how messed up that “service” is. Ultimately having been knocked back by a case handler it was passed to her for a final decision. […]

BBL Complaints and Outcomes

Business Owner Says a BBL Application Approved and Paid Out by HSBC Was Not Made by Him and Riddled with Inaccuracies – Ombudsman Say Tough, Be Grateful You Got that £3k BBL You Say You Didn’t Apply For But Withdrew and Not the £50k BBL You Needed

April 11, 2022

The bizarre and ill-thought-out design of the Bounce Back Loan scheme is laid bare in this case which went before Ben the Ombudsman, and he has decided that all things considered he is not going to uphold the complaint. […]

BBL Complaints and Outcomes

Santander, As They Said They Do, Go Snooping Into a BBL Customers Account, Demand Proof of Turnover and How the BBL Was Spent, Don’t Like What They Are Told, and Snatch Back a BBL – Ombudsman Says That is Fine and Dandy

April 7, 2022

Having approved a customer for a Bounce Back Loan on the second day of the scheme going live, and having let them draw it down, and then allowing them to top it up 7 months later, one would imagine Santander were happy with the BBL customer you will learn about in today’s complaint. That was not the case, for after one of their now infamous “reviews” that customer had his BBL snatched back based on […]

BBL Complaints and Outcomes

Ombudsman Decides That Starling Banks’ Policy of Only Allowing Persons of Significant Control to Apply for No More Than One Bounce Back Loan Even if They Had More Than One Business Eligible Was a Decision Starling Bank Could Make and Did

April 6, 2022

Whilst the rules of the Bounce Back Loan scheme did permit business owners to apply for as many BBLs as they had businesses, if each business was eligible, Starling Bank decided they would not follow those rules. In the case outlined below someone challenged that decision […]