BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

HSBC Approved a Customer’s Bounce Back Loan Then Decline It Cruelly Stating He Had the “Wrong Type of Account” Ombudsman Does Not Uphold the Complaint Even Though He States the Initially Approved BBL Probably Caused Subsequent Declines

April 25, 2022

This is a shocking case, for as you will see an HSBC customer was initially approved a Bounce Back Loan but then it was declined, an Ombudsman does not uphold the complaint or allow compensation stating that the customer had a few weeks to apply elsewhere before the scheme ended. When no bank in the scheme was accepting new customers, this outcome could lead many people to suspect that Ben the Ombudsman does not have any first-hand experience of the way the BBL scheme was run. […]

BBL Complaints and Outcomes

Lloyds Bank Snatch Back a Customers Bounce Back Loan and Doesn’t Agree with an FOS Case Handlers Compensation Ruling, an Ombudsman Steps in and Decides Not to Uphold the Complaint

April 24, 2022

Another rather complicated Bounce Back Loan related complaint for you to get your head around today, this one saw an initial compensation ruling being given by a Financial Ombudsman Service case handler however the bank and customer are not happy so a real Ombudsman has to step in. […]

BBL Complaints and Outcomes

A Barclays Customer Says a Fraudster Transferred a Large Chunk of Their Bounce Back Loan Out of Her Account but the Ombudsman Says the Phone Calls Made to the Bank Sound Like the Customer and Do Not Uphold the Complaint

April 21, 2022

Having informed Barclays that someone had transferred a large amount of her BBL out of her account fraudulently and getting nowhere, a customer takes the complaint to the Ombudsman who states it was more than likely the customer who made the transaction and not a fraudster, and subsequently does not uphold the complaint. […]

BBL Complaints and Outcomes

Ombudsman Does Not Uphold Complaint in Which HSBC With No Reason Given Snatched Back £18k from a Customer’s Account Balance and Demanded Repayment of the Rest of a £50k Bounce Back Loan

April 17, 2022

Hiding behind their terms and conditions has enabled many a bank, including HSBC, to simply snatch the balance from any customers account to offset a Bounce Back Loan which they are also demanding full repayment of. The Ombudsman as you will see in today’s case, often determines when someone makes a complaint, that is the banks right and does not uphold such complaints. […]

BBL Complaints and Outcomes

Jenny Lomax a Financial Ombudsman Service Ombudsman is Still Mopping Up Complaints About Bounce Back Loan Applications and Here is Another Lloyds Bank BBL Complaint That She Has Decided Not To Uphold

April 16, 2022

You only have to look at the length of time the complaint took in today’s case which relates to a Lloyds Bank BBL application to reach Jenny Lomax who is an Ombudsman at the Financial Ombudsman Service, to realise how messed up that “service” is. Ultimately having been knocked back by a case handler it was passed to her for a final decision. […]