BBL Complaints and Outcomes Archives

Royal Bank Of Scotland Snatch Back a Customers Entire £50k Bounce Back Loan and Won’t Say Why the Ombudsman Says That Is Their Right and There is Nothing They Can Do

May 15, 2022

The number of business owners who were approved for a Bounce Back Loan but then had them snatched back is high, and todays Ombudsman case looks at what the Financial Ombudsman Service often says when someone complains about such actions by a bank. […]

HSBC Decline a Customer’s Account Application After a Long Deal Meaning They Couldn’t Access the Bounce Back Loan Scheme the Ombudsman Says The Bank Had the Right to Decline Whoever They Wanted

May 12, 2022

Being one of only a tiny number of banks in the Bounce Back Loan scheme that were accepting new customers, many people did flock to HSBC to try and open an account and then apply for a BBL. This Ombudsman case, which they did not uphold, revolves around a declined account application. […]

Starling Bank Refuse to Allow a Customer to Amend an Erroneous Turnover Figure to A Higher Amount to Access a High Value BBL, Ombudsman Says The Scheme Rules Did Not Allow It

May 11, 2022

Looking at the way banks and the powers that be are screaming “fraud” when someone over-egged their turnover figure to get a Bounce Back Loan, why they are not doing so when someone under-stated it or even let them correct that figure is anyone’s guess, which is what today’s case revolves around. […]

Santander’s Policy of Checking Turnover Figures Results In a Customer Complaining That Their Bounce Back Loan Application Was Not Fairly Assessed – Read What the Ombudsman Thinks

May 10, 2022

Applying for a high valued Bounce Back Loan and being told by a bank you cannot have that loan but a much smaller one instead, is what this complaint revolves around, ultimately, as you will see, the Ombudsman sides with bank, that being Santander. […]

Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

May 9, 2022

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]