BBL Complaints and Outcomes Archives

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

May 6, 2022

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]

Barclay’s Pull the Old “Your Bounce Back Loan is Approved, Here It Is, Then Snatch It Back Days Later” Trick and the Ombudsman Says Nothing to See Here and Does Not Uphold the Complaint

May 3, 2022

Approving then declining someone’s Bounce Back Loan was an evil trick Metro Bank were best famed for, however this case sees Barclay’s also pulling that trick on one of their distraught customers. […]

HSBC Approved a Customer’s Bounce Back Loan Then Decline It Cruelly Stating He Had the “Wrong Type of Account” Ombudsman Does Not Uphold the Complaint Even Though He States the Initially Approved BBL Probably Caused Subsequent Declines

April 25, 2022

This is a shocking case, for as you will see an HSBC customer was initially approved a Bounce Back Loan but then it was declined, an Ombudsman does not uphold the complaint or allow compensation stating that the customer had a few weeks to apply elsewhere before the scheme ended. When no bank in the scheme was accepting new customers, this outcome could lead many people to suspect that Ben the Ombudsman does not have any first-hand experience of the way the BBL scheme was run. […]

Lloyds Bank Snatch Back a Customers Bounce Back Loan and Doesn’t Agree with an FOS Case Handlers Compensation Ruling, an Ombudsman Steps in and Decides Not to Uphold the Complaint

April 24, 2022

Another rather complicated Bounce Back Loan related complaint for you to get your head around today, this one saw an initial compensation ruling being given by a Financial Ombudsman Service case handler however the bank and customer are not happy so a real Ombudsman has to step in. […]

A Barclays Customer Says a Fraudster Transferred a Large Chunk of Their Bounce Back Loan Out of Her Account but the Ombudsman Says the Phone Calls Made to the Bank Sound Like the Customer and Do Not Uphold the Complaint

April 21, 2022

Having informed Barclays that someone had transferred a large amount of her BBL out of her account fraudulently and getting nowhere, a customer takes the complaint to the Ombudsman who states it was more than likely the customer who made the transaction and not a fraudster, and subsequently does not uphold the complaint. […]