BBL Complaints and Outcomes Archives

Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation

May 23, 2022

Having seen how Company Directors are being slapped with long disqualifications when it turns out they over-stated their turnover to get a BBL then take the insolvency route, this case shows how unfair the rules of that scheme were, by not allowing a customer to amend the turnover when a mistake has occurred. […]

Metro Bank Approved a Customers BBL, Pay It Out But Block All Access to Those Funds Then Almost Five Months Later Do Not Honour the Agreement – Customer Asks For £21k In Compensation the Ombudsman Says £500 Is Fair

May 21, 2022

Metro Bank did approve many a Bounce Back Loan when the scheme was live and then snatch many of them back or simply did not pay them out, and weeks later tell the customer their once approved BBL was in fact declined. This case is one of many such complaints that has ended up on the desk of one of the Ombudsmen at the Financial Ombudsman Service about Metro Bank. […]

Barclays Approved a BBL for a Company and Pay It Out, Then Lock the Account for a Review Lifting the Block Weeks Later, But then Decide to Snatch Back Every Penny from That Account Weeks Later and Recall The BBL – Ombudsman Says That is Fair

May 19, 2022

Here is the outcome of another case that has taken the Financial Ombudsman Service some time to wrap their heads around, as you will see based on the evidence, they state Barclays were within their rights to snatch back yet another Bounce Back Loan. […]

Barclays Declined a Customer a Bounce Back Loan As He Was Unable to Prove His Business Was Trading Before March the 1st 2020 – The Financial Ombudsman Service Agree With the Bank and Don’t Uphold His Complaint

May 17, 2022

Even now, the Financial Ombudsman Service is still determining outcomes of complaints related to the Bounce Back Loan Scheme over a year after that scheme closed to new applicants, and here is a case that they have just made a decision on. […]

Royal Bank Of Scotland Snatch Back a Customers Entire £50k Bounce Back Loan and Won’t Say Why the Ombudsman Says That Is Their Right and There is Nothing They Can Do

May 15, 2022

The number of business owners who were approved for a Bounce Back Loan but then had them snatched back is high, and todays Ombudsman case looks at what the Financial Ombudsman Service often says when someone complains about such actions by a bank. […]