BBL Complaints and Outcomes Archives

Lloyds Bank Incorrectly Log a CIFAS Marker on a Customer Resulting in Him Being Declined Repeatedly For a Bounce Back Loan the Ombudsman Decides £500 is Fair Compensation

June 7, 2022

Missing out of a Bounce Back Loan was something many business owners did experience for various reasons, however in todays case it was down to an incorrectly applied CIFAS marker by Lloyds Bank, after complaining to the Ombudsman £500 was deemed to be fair compensation. […]

Close Brothers the Bank Lord Agnew Has Shares In Treats a Customer Appallingly and Stops Him Getting a Bounce Back Loan and One of Their Agents Send Him a “The Police Are Desperate to Arrest You” Message The Ombudsman Steps in and Gives Them a Good Slapping

June 4, 2022

Nothing shocks me anymore, and here is a tale and a half, regarding the utterly shocking way Close Brothers the bank that Lord Agnew has shares in treated one of their customers, it includes threatening messages and all manner of other wrong doing. […]

Sole Trader Who Had a Halifax Account So Got a Bounce Back Loan By Onboarding With Lloyds Has It Recalled As After a Review The Bank Couldn’t Verify His Turnover

June 2, 2022

Many people did manage to onboard with Lloyds Bank for a Bounce Back Loan when they had an account with Halifax, however the Sole Trader in today’s case has had his recalled after a review, which most banks are doing. The Ombudsman as you will see, sides with the bank. […]

Simon Louth the Ombudsman States That Even Though Santander Had in Big on Their Website “Turnover for 2019 (Estimates Can Be Used)” He Expects Actual Turnover Figures To Be Used When Applying for a Bounce Back Loan!

June 2, 2022

Another case here for you to check out, in which Santander snatch back a Bounce Back Loan after a “review” and of course after craftily using most of it to pay off a customer’s overdraft. But the Ombudsman is quite clear that even though the business was established in 2019 and he could estimate his turnover, he didn’t think the business owner should have estimated it! But as you will see the business owner says he estimated his future turnover, which probably gave Simon a reason to knock back the complaint, some would say he should have stuck to saying I could estimate so did. […]

HSBC Block Customers Account as Part of a Review or “Safeguarding” Snatching Back That Customers Bounce Back Loan and Also Keeping His Non BBLs Funds – Ombudsman Says OK Keep That Extra Money After They Respond Very Late

May 30, 2022

Another barmy case to reveal to you today in which HSBC pull their usual dirty tracks, blocking a customers account, deciding they are snatching back a BBL and all other funds in his account, they then can’t even be bothered to reply to the Ombudsman’s on time, and keep that customer in the dark as to why they have done all of that. […]