BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Simon Louth the Ombudsman States That Even Though Santander Had in Big on Their Website “Turnover for 2019 (Estimates Can Be Used)” He Expects Actual Turnover Figures To Be Used When Applying for a Bounce Back Loan!

June 2, 2022

Another case here for you to check out, in which Santander snatch back a Bounce Back Loan after a “review” and of course after craftily using most of it to pay off a customer’s overdraft. But the Ombudsman is quite clear that even though the business was established in 2019 and he could estimate his turnover, he didn’t think the business owner should have estimated it! But as you will see the business owner says he estimated his future turnover, which probably gave Simon a reason to knock back the complaint, some would say he should have stuck to saying I could estimate so did. […]

BBL Complaints and Outcomes

HSBC Block Customers Account as Part of a Review or “Safeguarding” Snatching Back That Customers Bounce Back Loan and Also Keeping His Non BBLs Funds – Ombudsman Says OK Keep That Extra Money After They Respond Very Late

May 30, 2022

Another barmy case to reveal to you today in which HSBC pull their usual dirty tracks, blocking a customers account, deciding they are snatching back a BBL and all other funds in his account, they then can’t even be bothered to reply to the Ombudsman’s on time, and keep that customer in the dark as to why they have done all of that. […]

BBL Complaints and Outcomes

Financial Ombudsman Decides NatWest Deserve a Slap for Taking An Age To Review a Customers Eligibility and Access to Their Already Approved Bounce Back Loan After Blocking That Customers Account and Orders Them to Pay Compensation

May 29, 2022

Many people out there are experiencing out of the blue “reviews” on their bank accounts and post drawn down checks on their eligibility to the Bounce Back Loan scheme, which can often see bank account access being restricted until such reviews are complete. A long and drawn-out case today in which Ben Jennings the Ombudsman orders compensation should be paid and gives his reasoning as to why. […]

BBL Complaints and Outcomes

Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation

May 23, 2022

Having seen how Company Directors are being slapped with long disqualifications when it turns out they over-stated their turnover to get a BBL then take the insolvency route, this case shows how unfair the rules of that scheme were, by not allowing a customer to amend the turnover when a mistake has occurred. […]