BBL Complaints and Outcomes Archives

Jenny Lomax the Ombudsman Decrees That Santander Did Mess a Bounce Back Loan Applicant About Due to All Manner Of Errors, and Quite Pathetically Awards Just £175 in Compensation

June 10, 2022

Santander have been slapped on the wrist yet again by the Ombudsman as you will see in today’s case, which, much like many BBL related cases that go through the Financial Ombudsman Service, has taken quite some time to get sorted out. Santander also seems blissfully unaware some people trade in cash and even have accounts at other banks too. Imagine that! […]

HSBC Pay £150 Compensation For Delays in Approving a Bounce Back Loan Which the Ombudsman Says Is Fair But They are Then Given the Greenlight By the Ombudsman to Snatch That BBL Back After a “Safeguarding Review”

June 8, 2022

Some more BBL madness for you today, in which HSBC pay £150 in compensation for delays in approving a Bounce Back Loan, but then perform one of their infamous “safeguarding reviews” and ultimately demand that BBL back, the Ombudsman says the compensation is fair, but then says, quite bizarrely, HSBC are right to recall the BBL! […]

Lloyds Bank Incorrectly Log a CIFAS Marker on a Customer Resulting in Him Being Declined Repeatedly For a Bounce Back Loan the Ombudsman Decides £500 is Fair Compensation

June 7, 2022

Missing out of a Bounce Back Loan was something many business owners did experience for various reasons, however in todays case it was down to an incorrectly applied CIFAS marker by Lloyds Bank, after complaining to the Ombudsman £500 was deemed to be fair compensation. […]

Close Brothers the Bank Lord Agnew Has Shares In Treats a Customer Appallingly and Stops Him Getting a Bounce Back Loan and One of Their Agents Send Him a “The Police Are Desperate to Arrest You” Message The Ombudsman Steps in and Gives Them a Good Slapping

June 4, 2022

Nothing shocks me anymore, and here is a tale and a half, regarding the utterly shocking way Close Brothers the bank that Lord Agnew has shares in treated one of their customers, it includes threatening messages and all manner of other wrong doing. […]

Sole Trader Who Had a Halifax Account So Got a Bounce Back Loan By Onboarding With Lloyds Has It Recalled As After a Review The Bank Couldn’t Verify His Turnover

June 2, 2022

Many people did manage to onboard with Lloyds Bank for a Bounce Back Loan when they had an account with Halifax, however the Sole Trader in today’s case has had his recalled after a review, which most banks are doing. The Ombudsman as you will see, sides with the bank. […]