BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Barclays Telling a Business Owner to Change His Business Structure When Applying for an Account to Get a BBL Was Unfair But Forcing Him to Visit a Branch When No Appointments Were Available then Ultimately Changing Their Rules Resulting in Him Not Being Eligible for a BBL Anyway Was Permitted Says the Ombudsman

August 7, 2022

Believe it or not the Financial Ombudsman Survive are still working through Bounce Back Loan related complaints, and here is another one they have just upheld, which reveals the saga, nonsense, and inconvenience Barclays put a customer through, including them amending their rules so he couldn’t get a BBL anyway, which has resulted in compensation being awarded. […]

BBL Complaints and Outcomes

HSBC Review and Block Customers Account, Then Demand Repayment of Bounce Back Loan and Snatch a £10k Furlough Payment Meant for His Company’s Employees to Repay Overdraft and the BBL – Ombudsman Says They Can Keep the Furlough Money But Awards a Paltry £550 Compensation

August 6, 2022

I often wonder if Ombudsman working for the Financial Ombudsman Service have any real-life experience of running a business, for often they side with a bank on complaints they receive stating the terms and conditions hidden away allow them to pull all manner of stunts. Here is a case and its ruling that has just been given which lays out a story I hear day after day about HSBC and other banks that are part of the BBL scheme. […]

BBL Complaints and Outcomes

Barclays Told to Pay £500 Compensation to a Customer Complaining They Had Unfairly Declined Their Bounce Back Loan – They Then Finally Approve the BBL and It Is Drawn Down Nearly a Year AFTER the BBL Scheme Closed

July 25, 2022

This in an interesting case in which someone got a BBL finally approved and could draw it down earlier this year, (keep in mind the scheme ended to applications back in 2021), after shocking treatment from Barclays who declined their original application, and the customer has also just been awarded £500 compensation too. […]

BBL Complaints and Outcomes

Ombudsman Decrees That HSBC Did Take Reasonable Steps to Make a Customer Aware a Bounce Back Loan Wasn’t Subject to the Usual Protections of the Consumer Credit Act Despite The FCA Saying Banks are Not Following the Rules on Protections That Are in Place Anyway

July 18, 2022

Here is a prime example of why the Bounce Back Loan Scheme is imploding, well it already has. This case is one in which the Financial Ombudsman Service says one thing, whilst the Financial Conduct Authority supplies proof of the opposite. […]