BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

All Rishi's Fault

HSBC Finally Confirm to the Ombudsman, When Told By Them to Address a Recent Bounce Back Loan Complaint, Their Feeder Accounts Were Imaginary, As I Did Announce Way Back When the BBL Scheme Went Live

September 10, 2022

Today I present to you a recent HSBC Bounce Back Loan related complaint that the Ombudsman has finally upheld, interesting to see that bank have now finally admitted that their Feeder Accounts, were indeed “imaginary” when the scheme first launched, as I and many of you had suspected at the time. […]

BBL Complaints and Outcomes

Barclays Demanded a Tax Return to Process a Customers BBL Application He Tells the Ombudsman Look It Doesn’t Say That on the British Business Bank Website, Tough Says The Ombudsman They Don’t List All of the Rules and Doesn’t Uphold His Complaint

August 31, 2022

Here we go again, as you will see in this complaint it is another case of the Ombudsman stating the British Business Bank website was not to be relied upon for factual Bounce Back Loan Scheme related rules, and ultimately does not uphold a Barclays BBL related complaint. […]

BBL Complaints and Outcomes

TSB Snatch Back a Customers Bounce Back Loan as They Didn’t Believe His Turnover Figure the Customer States It Was a Projected and Therefore an Estimated Figure the Ombudsman Says His Business Was Established Before 1 Jan 2019 So No Estimates Allowed He Does However Award £200 Compensation

August 31, 2022

Another long and drawn-out TSB Bounce Back Loan related complaint, and one in which the Ombudsman does uphold the complaint in part, but not about the snatching back of the BBL. […]