BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

A Starling Bank Employee’s Lies Led to a Customer Missing Out on Being Able to Apply for a Bounce Back Loan the Ombudsman Awards a Paltry £50 in Compensation

September 29, 2022

According to Ben Jennings the Ombudsman, Starling Bank removed its waiting list in the last few days of the Bounce Back Loan scheme allowing customers to apply via that banks online banking platform for a BBL, however  this customer was told to wait for an invitation to apply by one of their agents and therefore missed out on the opportunity to apply for one. […]

All Rishi's Fault

HSBC Take 6 Months To Tell a Customer of Complications With Their Account That Stopped Them Fully Processing His Bounce Back Loan Application Which He Never Got, the Ombudsman Says £150 Is Suitable Compensation

September 24, 2022

Delays caused by banks such as HSBC being inundated with Bounce Back Loan applications, which sadly saw many business owners missing out on getting one of those loans is heart-breaking, and here is one recent case an Ombudsman has just made a ruling on, which resulted in an award of £150 in compensation. […]

BBL Complaints and Outcomes

TSB Customer Misses Out on a Bounce Back Loan Top-Up Due to Various Reasons Including That Bank Listing an Unmonitored Email Address on Their Website, The Ombudsman Says £75 Compensation is Adequate

September 19, 2022

Whilst TSB are being very, very fair with people who call them up and tell them they cannot repay their Bounce Back Loan with the bank explaining to them how they will claim on the guarantee and not hound them, here is a complaint about them the Ombudsman has just ruled on. […]