BBL Complaints and Outcomes Archives

Another HSBC Customer Gets His Bounce Back Loan Snatched Back by HSBC and Once Again the Ombudsman Says They Cannot Determine Whether if it is in part on the Grounds of Discrimination and Doesn’t Uphold the Complaint

October 4, 2022

Have a read of the following case, as it is another HSBC Bounce Back Loan related complaint in which the complainant asks whether their treatment was in part due to their Nationality. […]

HSBC Closed a Customers Accounts, Snatched Back Every Penny to Offset the Bounce Back Loan They Issued, the Ombudsman States They Acted Fairly But it’s the Courts Duty to Decide if They Discriminated Against Him on the Grounds of His Nationality

October 4, 2022

Yet another case to present to you today of HSBC deciding to close one of their customers bank accounts, and snatch back all funds in the accounts to repay a Bounce Back Loan they also decided that customer was no longer having from them. Here is the judgment of the […]

A Starling Bank Employee’s Lies Led to a Customer Missing Out on Being Able to Apply for a Bounce Back Loan the Ombudsman Awards a Paltry £50 in Compensation

September 29, 2022

According to Ben Jennings the Ombudsman, Starling Bank removed its waiting list in the last few days of the Bounce Back Loan scheme allowing customers to apply via that banks online banking platform for a BBL, however this customer was told to wait for an invitation to apply by one of their agents and therefore missed out on the opportunity to apply for one. […]

Ulster Bank Lied to a Business Owner Telling Him An Account had been Opened When It Wasn’t Resulting in Him Not Being Able to Apply for a BBL, the Ombudsman Decides £350 Is Suitable Compensation

September 24, 2022

Not that many Bounce Back Loan scheme related complaints have progressed through to an Ombudsman for a decision regarding Ulster Bank, however, here is one that has recently been sent to them and an outcome decided upon. […]

Ombudsman Decides Lloyds Bank Did Fairly Decline a Business Owners Bounce Back Loan Application But Awards Him £100 Compensation for Causing Him Distress and Inconvenience

September 24, 2022

It is the turn of Lloyds Bank to be forced to hand over some compensation to one of their customers, whilst it was decided they were right to decline someone a Bounce Back Loan, the Ombudsman felt they did cause him some distress and inconvenience. […]