BBL Complaints and Outcomes Archives

Lies Told By Barclays Staff Member Contributed To a Customer Not Getting a Bounce Back Loan – Ombudsman Decides a Pathetic £100 is Fair Compensation

October 14, 2022

The Ombudsman has decided that the shockingly poor service the customer in the case below experienced from Barclays warrants just £100 compensation, even though the customer missed out on any chance of getting a Bounce Back Loan. […]

Sole Trader States That His Santander Bounce Back Loan Was for His Ltd Company Which Has Been Dissolved and Complains the Bank is Chasing Him for the Debt – The Ombudsman Isn’t Having Any of It

October 13, 2022

As interesting case for you to read through here, but all will become clear when you look at the details and facts that the Ombudsman uncovered. […]

Customer Complains a Personal Loan Was Declined as Santander Had Factored in a Bounce Back Loan Owed by a Company He Is No Longer Associated With – Ombudsman Doesn’t Uphold Complaint

October 10, 2022

Whilst this complaint was not upheld, the dates shown on the case outcome and when it was submitted, does give you some idea of just how long its takes the Ombudsman to determine an outcome of BBL related cases and how banks such as Santander have screwed things up for some of their customers by not keeping correct records.. […]

Halifax Customer Didn’t Read a Letter From Lloyds Requesting a Tax Return So Their BBL Application Decline Could be Reconsidered – Ombudsman Says You Should Have Read It as You Onboarded with Lloyds

October 10, 2022

To get a Bounce Back Loan if you were a customer of Halifax you were required to onboard with Lloyds, that is what this customer did, but didn’t read a letter Lloyds sent out regarding supplying a tax return, they complained to the Ombudsman who basically said “tough, you should have read the letter” […]

Barclays Decide to Close a Customers Account and Demand They Repay Their Bounce Back Loan in Full – Ombudsman Says It’s Permitted by the Banks Terms and Conditions So That’s The End of the Matter

October 10, 2022

As you can see from the outcome of this case, it is yet another in which the Ombudsman permits a bank, this time Barclays, to close a customers account and demand they repay their Bounce Back Loan due to the bank having terms and conditions which state they can do just that, often terms and conditions borrowers never read or saw. […]