BBL Complaints and Outcomes Archives

Royal Bank of Scotland Empty a Customers Savings and Personal Account to Repay a Bounce Back Loan They Decided He Wasn’t Eligible for in the First Place – Ombudsman Says That’s Fine and is Allowed

November 4, 2022

Just a timely reminder of what can happen if a bank decides to default you on a Bounce Back Loan, and they can do the following with the greenlight from the Ombudsman. […]

Despite Being Told by a NatWest Manager They Were Eligible to Apply for a Bounce Back Loan, Ben the Ombudsman Says the Bank Was Right to Demand Back the £40k BBL They Paid Out and Tosses Aside the Complaint

November 2, 2022

The Financial Ombudsman Service are still awash with BBL related complaints, and that isn’t likely to change any time soon, here is another complaint that was not upheld related to NatWest demanding back a BBL. […]

Ben Jennings the Ombudsman Upholds a Bounce Back Loan Complaint About Barclays However His Colleague Paul Cooper Doesn’t Uphold an Identical Complaint from a Different Customer!

November 1, 2022

Maybe the lunatics have taken over the asylum, who knows, however, have a good read through of this Bounce Back Loan complaint that Paul Cooper the Ombudsman did not uphold then have a look at the one that his colleague did uphold. […]

Ombudsman Order NatWest to “Un-Default” a Bounce Back Loan and Reinstate the Repayment Terms the Recipient Initially Signed Up For and Remove Any Negative Credit File Markers and Bung Them £350 Compensation

November 1, 2022

It is the turn of NatWest, who to be fair to them have been handling those unable to repay their Bounce Back Loans with compassion, to feel the wrath of the Ombudsman. This case is one which revolves a BBL they apparently approved due to errors and have now had to reinstate. […]

Lloyds Bank Told to Pay £300 Compensation for Preventing a Sole Trader from Opening a Business Account to Allow Him to Then Apply for a Bounce Back Loan

October 21, 2022

Here we are in October 2022, and the Ombudsman is still mopping up the mess caused due to banks like Lloyds not playing ball with customers and potential customers many moons ago, when they could apply for Bounce Back Loans. Here is a case that has seen one such victim being awarded £300 compensation. […]