This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.
The Monsters at Santander Tell a Customer They Can’t Extend the Length of His BBL Via the PAYG Options, and They’d Call Him Back When They Can – They Then Default His BBL To Get Their Grubby Hands on the Guarantee
Have a read of this, why Santander can’t just apologise to the customer and give him the BBL extension he wanted God only knows. […]