BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Starling Close a Customer’s Account, Send Him a Cheque for the Balance, Cancel the Cheque and Use it to Repay a BBL They Subsequently Default Him On, the Ombudsman Says Have £100 Compensation for the Cheque Incident But As for the Default, That’s Their Right

May 9, 2023

Despite a plea by the affected customer to be allowed to repay his BBL as per the original terms, Starling Bank want their money back, from him or the Government guarantee and the Ombudsman agrees with the bank. […]

BBL Complaints and Outcomes

NatWest Customer Complains They Haven’t Written Off His BBL and Ignored Him as He Can’t Repay It, the Ombudsman Says They Have Sent You £100 Compensation For That, Now Meet Them Halfway and Answer Their Phone Calls to Work Something Out

April 29, 2023

Here is a complaint received about NatWest, and as you will see, the Ombudsman says the only way the customer and bank can work out whether a guarantee claim can be put in and explain the procedure of such, is if the bank and customer communicate. […]

BBL Complaints and Outcomes

Despite Very Clearly and in Big the Santander Website Saying “Estimates Can Be Used” the Ombudsman Tosses Out a Complaint That Bank Demanded Back a Customer’s BBL Back for Using an Estimate – “You Should Have Read the Small Print”

April 27, 2023

Unlike some banks that have said they will look the other way and allow those to repay a Bounce Back Loan as per the original loan agreement if it is later discovered they over-estimated their turnover due to the confusion about that aspect of the BBL Scheme, Santander appear to not be taking that approach. […]