BBL Complaints and Outcomes Archives

Lloyds Bank Default a Customers in Arrears BBL and Demand Full Repayment, Ombudsman Says You are Not Pulling That Trick Due to an Address Error of Yours, and Orders Them to Re-instate it Immediately and Spread All Arrears Over the Term of the Loan

June 29, 2023

Another interesting Bounce Back Loan related case has just been determined upon, have a read through it and see what you make of it. […]

Ombudsman Orders HSBC in June 2023 to Issue a Loan to a Customer on the Same Terms as the BBL Scheme for Messing Her About with Her Original Application Back in 2020 – HSBC Have a Hissy Fit and They Agree to a Compromise Including Compensation

June 29, 2023

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Barclays Record a Fraud Marker Against a Bounce Back Loan Applicant’s Name and Close His Accounts – Ombudsman Says Looking at the Documents You Sent Them, They Were Right To Do So

June 23, 2023

This complaint has just been decided upon, and as you will see, Barclays were determined to have done nothing wrong. […]

Ombudsman States, “the Use of Various Terms, Seemingly Interchangeably – “Carrying on Business”, “Commercial Activity”, “Trading Activity” and “Trading” – Complicates Matters Further” When Ruling on a BBL Complaint Against NatWest

June 17, 2023

Whilst the complainant in this case did not get what they wanted, the Ombudsman did uphold the award of compensation. It is the reference to the rules on business turnover to get a BBL that caught my eye. With the Ombudsman implying they were very messed up and confusing: […]

Charity Treasurer Complains Bank of Scotland Defaulted the Charity’s BBL For Missing Repayments, He Argues the Bank Took Ages to Answer Their Phones – Ombudsman Implies BBL Lenders are a Grubby Bunch and Despite Being Told to Be Fair to People by the FCA, Defaulting the BBL Was Always an Odd-On Bet

June 8, 2023

Have a read of this complaint, which saw the Charity being awarded a few quid for the phone call problems, but the likelihood of the BBL being put into default by the bank so they could put a claim in for the guarantee was always an odd-on chance and more likely than not to happen. […]