BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Ombudsman States, “the Use of Various Terms, Seemingly Interchangeably – “Carrying on Business”, “Commercial Activity”, “Trading Activity” and “Trading” – Complicates Matters Further” When Ruling on a BBL Complaint Against NatWest

June 17, 2023

Whilst the complainant in this case did not get what they wanted, the Ombudsman did uphold the award of compensation. It is the reference to the rules on business turnover to get a BBL that caught my eye. With the Ombudsman implying they were very messed up and confusing: […]

BBL Complaints and Outcomes

Charity Treasurer Complains Bank of Scotland Defaulted the Charity’s BBL For Missing Repayments, He Argues the Bank Took Ages to Answer Their Phones – Ombudsman Implies BBL Lenders are a Grubby Bunch and Despite Being Told to Be Fair to People by the FCA, Defaulting the BBL Was Always an Odd-On Bet

June 8, 2023

Have a read of this complaint, which saw the Charity being awarded a few quid for the phone call problems, but the likelihood of the BBL being put into default by the bank so they could put a claim in for the guarantee was always an odd-on chance and more likely than not to happen. […]