BBL Complaints and Outcomes Archives

TSB Use a Large Chunk of One of Their Customers BBL’s to Repay His Business Overdraft, He Complains Only to Be Told by the Ombudsman Who Tosses Out the Complaint, That It Was a “Quirk of Timing” That His Overdraft Expired Days After the BBL Was Credited to the Account

August 30, 2023

You are always taking a gamble when submitting BBL related complaints to the Ombudsman, as the person in the following case found out, the dates mentioned also prove just how long the complaints process can be too. […]

Ombudsman Decides That Even Though Barclays Failed to Set Up a Direct Debit Correctly for a Customer to Repay His BBL, Wrote Saying it Was Set Up When It Wasn’t, Then Even Paying Compensation for the Error It Was Still the Customers Fault the BBL Fell Into Arrears

August 10, 2023

If you have a BBL with Barclays, just make sure the repayments are made on time, for the reasons outlined in the following complaint. […]

Barclays Accept a Customers PAYG Request But Then Decide to Cancel It and Close His Account As He Had Missed Three Previous PAYG Interest Only Payments – Ombudsman Says Have £150 Compensation But I Am Not Ordering Them to Re-instate the BBL

August 4, 2023

Here is another case in which the Ombudsman sides with a bank, this time Barclays. […]

Violent Ex-Partner Coerces a Female Into Taking Out a Barclays Bounce Back Loan Which He Takes and Buys Himself a Car with the Funds – Barclays and the Ombudsman Shamefully State There is Nothing We Can Do She is Liable

July 27, 2023

Another shocking case of a female being financially abused, and […]

HSBC Demand a BBL Back from a Customer, the Ombudsman Says That’s Unfair So Reinstate It, HSBC Throws a Hissy Fit and Kicks Off Hiding Behind the Secretive and Heavily Redacted BBL Agreement Customers Cant See and the Ombudsman Backs Down and Says They Now Are Acting Fairly

July 22, 2023

I do feel sorry for the customer in the following case, but ultimately the banks have got the Government and BBL customers screwed with the BBL agreement they had so much input in before the scheme was launched, so can act like it’s the Wild West. Have a read of this case and I am sure you will agree. […]