BBL Complaints and Outcomes Archives

HSBC Customer Drops Himself In It By Complaining He Never Applied For and Never Spent the BBL the Bank Approved and States Whoever Applied for the BBL Had Over-Egged the Turnover – The Ombudsman Decides He Did Apply and is Liable for Repaying It

September 7, 2023

Another interesting BBL related complaint for you to peruse in which, in the Ombudsman’s opinion, after looking at the evidence, the bank did no wrong. Which does also mean the customer must have over-egged his turnover! […]

Barclays Default a Customers Bounce Back Loan Due to Them Withdrawing His Overdraft and Him Taking Some Time to Repay It, Then Realise That Is Shady as Hell and Reinstate the BBL – Ombudsman Awards Customer £50 Compensation

August 30, 2023

Here is yet another sordid little BBL related complaint about Barclays which has just been settled […]

Lloyds Told to Reinstate a BBL They Defaulted and Remove Any Adverse Credit File Reporting Due to the Vile Way They Treated a Customer – How Many Others Have They Treated That Way Just to Get Their Grubby Hands on a BBL Guarantee ?

August 30, 2023

It is the turn of Lloyds to get a slap by the Ombudsman as you will see in the following case. […]

NatWest Erroneously Default a Customers BBL Which She Repays in Panic in Full When She Had Taken a PAYG Repayment Holiday, Causing Her Untold Distress and Problems – Ombudsman Awards a Pathetic £500 Compensation

August 30, 2023

I do feel this customer deserves much more than a pathetic £500 for the BBL related banking error. […]

After Taking Over a Year to Set Up the PAYG BBL Options for a Customer an Ombudsman Has Told NatWest to Remove its Default, Take Back the BBL from Their Debt Collector, Rework the PAYG Options Into the BBL and Pay £750 Compensation

August 30, 2023

Here is another BBL related complaint that has just been settled the customers way. […]