BBL Complaints and Outcomes Archives

After Taking Over a Year to Set Up the PAYG BBL Options for a Customer an Ombudsman Has Told NatWest to Remove its Default, Take Back the BBL from Their Debt Collector, Rework the PAYG Options Into the BBL and Pay £750 Compensation

August 30, 2023

Here is another BBL related complaint that has just been settled the customers way. […]

Metro Bank Default a Customers BBL Over a £10 Missed Payment, Then Throw a Hissy Fit When an Ombudsman Caseworker Rules Against Them – A Real Ombudsman Has Now Stepped in and Told Them to Reinstate the BBL and Grow Up

August 30, 2023

This case shows you the stunts some Bounce Back Loan Lenders will try and pull to get back their BBL’s quickly either from a customer or via a BBL guarantee claim to at the detriment of customers. […]

TSB Use a Large Chunk of One of Their Customers BBL’s to Repay His Business Overdraft, He Complains Only to Be Told by the Ombudsman Who Tosses Out the Complaint, That It Was a “Quirk of Timing” That His Overdraft Expired Days After the BBL Was Credited to the Account

August 30, 2023

You are always taking a gamble when submitting BBL related complaints to the Ombudsman, as the person in the following case found out, the dates mentioned also prove just how long the complaints process can be too. […]

Ombudsman Decides That Even Though Barclays Failed to Set Up a Direct Debit Correctly for a Customer to Repay His BBL, Wrote Saying it Was Set Up When It Wasn’t, Then Even Paying Compensation for the Error It Was Still the Customers Fault the BBL Fell Into Arrears

August 10, 2023

If you have a BBL with Barclays, just make sure the repayments are made on time, for the reasons outlined in the following complaint. […]

Barclays Accept a Customers PAYG Request But Then Decide to Cancel It and Close His Account As He Had Missed Three Previous PAYG Interest Only Payments – Ombudsman Says Have £150 Compensation But I Am Not Ordering Them to Re-instate the BBL

August 4, 2023

Here is another case in which the Ombudsman sides with a bank, this time Barclays. […]