BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Clydesdale Bank (Virgin Money) Customer Complains the Bank Lent to Her Irresponsibly by Increasing Her Credit Card Limit and Didn’t Take Into Account Her Sole Trader BBL – Ombudsman Confirms a BBL Doesn’t Show on a Personal Credit File But Does Uphold Her Complaint

November 15, 2025

As you will know, a Bounce Back Loan for Sole Traders doesn’t show on a personal credit file, it shows on a separate credit file which is your trading as T/A name credit file which its fair to say no one usually knows exists and no one usually ever sees. […]

BBL Complaints and Outcomes

After HSBC and NatWest’s BBL Online Application Forms/Platforms Were Found to Have Been Full of Bugs and Errors It’s Now Been Revealed Santander’s Was Too and the Government Have the Brassneck to Try and Threaten People with the Public Sector Fraud Authority – It’s as Bad as the Post Office-Horizon Scandal – If Your BBL is in the Wrong Business Name, Ask Louise the Ombudsman to Get it Written Off

October 23, 2025

It’s a scandal that I did warn the Labour of, before they got into power, but alas it is still rumbling on, and I know a lot of people are affected, but sadly a lot of them are unaware they can get it sorted out. […]