August 7th Bounce Back Loans Update

When it became public knowledge that Metro Bank had been accredited by the British Business Bank as a Bounce Back Loan lender, it took them quite some time to make their system live.

They announced they were going to have a state-of-the-art processing system that could rattle through applications for such loans quickly but they wanted it to be 100% working perfectly before making it live. True to their word they did finally launch that system and it did appear to be a game changer.

However, they then for one reason or another chose to switch off their online bank account application system and announced that anyone wanting a bank account must book an appointment to visit one of their branches, or as they like to call them “stores” instead of applying online and do it in-store.

That does pose a problem for many business men and women, for Metro Bank do not have an equal spread of branches/stores across the UK, and as such many people do have to travel a great distance to visit one of them when they have made an appointment to open a new bank account, which they have to do to then go on to apply for a Bounce Back Loan.

Therefore, unlike applying online, some effort does have to be put into attending one of those appointments and there is of course some expense too travelling there and back. I have been impressed with the number of people that have been given a bank account by Metro and then a Bounce Back Loan, as you can do the latter once you leave a branch armed with your new account number and sort code.

Just be aware though that you could be declined a bank account for a whole host of reasons after attending such an appointment, and it does appear that they have their own unique criteria regarding the type of businesses they are prepared to offer a bank account to. Even if that business is established, sound and profitable.

Last night several people did contact me about being declined to show their displeasure at being knocked back, and below are some of those tweets.

So, if you do want to try your luck with Metro Bank, be aware you could get rejected.

Perhaps its now time that Metro Bank switched back on their online bank account application system to save the messing about and wasted expense many people have experienced visiting one of their branches.

I did ask Metro Bank what those that feel they have been unfairly declined should do and this is their reply.

Therefore if you do feel your application was unfairly declined, do as they say and give their team a call, and let me know how you got on after doing so!

Thanks for the Donations by the Way

If you want to help keep me and this place going and can throw a few bob in the donation tip jar it is appreciated. Asking for donations was not my initial aim when I launched the Twitter account or the website, however they have both taken off and both are now consuming a lot of my time.

But either way, as usual this website will be free to use and advert free, and you can always contact me via DM over on Twitter if you want anonymity with your problems, worries or concerns, or just need someone to talk to, if I don’t respond instantly I will get to you.

The website is coming along great as you can see, over 600 posts and pages already loaded up, not bad in just a week of it being live, some posts may just be a paragraph or two long, and some are rather long and intense real life Bounce Back Loan experiences that you will relate to, so do please have a good look around, and when doing so you will see you are not alone with whatever BBL problems you are experiencing. .

Been Declined a Bank Account or BBL?

Please read below for some reasons as to why you may be declined a bank account and/or a Bounce Back Loan with some lenders.

Many people who are declined tend to fear it is their credit rating/score that is the cause of a decline, and whilst that can and may play a part obviously, there can be a whole host of other reasons, some of which can be sorted out, and when the latter is the case you may find it much easier to open a bank account and/or obtain a Bounce Back Loan.

Some Lenders can and will and are in within their rights to decline anyone for an account and/or BBL based on their own criteria in additional to that laid down by the British Business Bank.

With that in mind, if you have checked all of the following and/or have been declined by one lender then you are also within your rights, and encouraged to apply to any other lender that is part of the Bounce Back Loan scheme.

Potential reasons not relating to credit score/rating

SIC Code – Not matching on companies house vs what you put in your application.

SIC Code – considered a reputational risk – you would be surprised how many business types fall into this category.

Directors/owners name(s) not matching companies house and/or

Voters roll e.g. Chris vs Christopher, as your middle name.

Business address not matching, has your accountant used their address to register? What is your correspondence address at companies house?

Business name not matching e.g. Ltd v limited

Recent changes of directorship and/or ownership – red flag at the moment due to BBL fraud

Markers registered against the company or director

Previous financial relationship with the bank or one its subsidiaries that did not end well

Free Advertising on the Website if You Are Interested

It’s been twelve weeks since the Bounce Back Loan scheme was launched, and in that time well over a million businessmen and women have applied for and been paid out a loan.

There are of course plenty of you out there reading this that are still waiting, either for the chance of opening a business account with an accredited lender or waiting for an application you have made to be processed then paid out.

In that time my once small band of Twitter followers and “lurkers”, the latter being those who prefer to DM me their feedback/problems rather than become a follower has grown, and this website is now getting a huge number of visitors each day, which continues to grow.

As we have all been told to “get back to work” by the powers that be, I have decided to unleash the popularity of the website to hopefully help as many of you get your business noticed. Therefore, I am going to be ever so slightly tweaking the website to include reviews and write-ups about businesses that are trying to bounce back.

As such expect to see a new section on the website being given prominence moving forward, and if you have a business, it doesn’t matter what it is, then I want to help you in your quest to bounce back by promoting in.

I therefore invite you to get in touch, feel free to send in a small write up about your business, where you are based, what services/goods etc you offer, contact details, including any social media accounts you have and wish to promote, and a photo of your business premises, business vehicle, display stands, website, whatever, and I will get you listed on the website.

If you are one of the many businesses that have received a BBL and need goods or services of any type then keep in mind and consider using the businesses/services of those that you will soon see promoted on the website, as they have all been in the same position as you are/have been and are eager to keep their businesses going.

Send your write-up and any photo to info@mrbounceback.com or DM via Twitter.

Compensation

Many Bounce Back Loan applicants that have been through hell and still are experiencing problems have been offered compensation from a bank ranging from £50 up to £2500 for the more complicated problems.

It is your choice as to whether you accept any offer of compensation and the amount you accept too.

Bank and Lender Updates

Be aware things can change in an instant at any bank and as such I will now give you an overview of how things are going with each bank, and let you know how and where to contact if you want to try and chase up your Bounce Back Loan application and find out where things stand with each bank.

Each bank will have their own criteria for opening accounts, and some lenders also have their own set of rules regarding who they will allow to open an account and/or apply for a Bounce Back Loan.

HSBC

They appear to have now launched their online Feeder Account Portal, which hopefully does away with the exceptionally long and drawn out process for applying for such an account.

Many people who had previously applied for a Feeder Account are still waiting for their call backs to set up the account, and/or to receive all related documents and many people are still waiting for payment.

HSBC Feeder Account Portal Link

Be aware many people have been declined for such an account when using that portal, and also when they have applied for a feeder account during the telephone interview for such an account.

Link to the HSBC BBL section of their Website

Useful Email Addresses for Contacting HSBC:

New: bbls.complaints@hsbc.com

feeder.account.team@hsbc.com

Ian.Stuart@hsbc.com

Sally.A.Williams@hsbc.com

commercial.executive.complaints@hsbc.co.uk

amandamurphy@hsbc.com

marissa.k.adams@hsbc.com

julienapier@hsbc.com

feeder.account.team@hsbc.com

oliver.james.exley@hsbc.com

Lloyds

Lloyds continue to do what they do best, process, and pay out BBL applicants quickly and with no fuss or hassle.

Be aware that if you hold a Bank of Scotland or a Halifax or Lloyds personal bank account you can use the Onboarding Portal to get a Lloyds Business Account and then can apply for a Bounce Back Loan.

Be aware though the dates listed on the website, as you will have had to have a personal bank account in operation before those dates to be able to onboard with Lloyds, if you have opened an account after the dates you will not be able to use that onboarding system.

Halifax, Bank of Scotland, and Lloyds Onboarding Link

Lloyds CEO Email Address

vim.maru@lloydsbanking.com

Metro Bank

Metro Bank have now launched their Bounce Back Loan scheme, which is a sight to behold.

Due to the speed at which applicants are processed, and the rapid pay-outs too, many people wish they had an account with them, as their Bounce Back Loan journey would be an easy one for sure.

Metro Bank will let you register an interest in opening an account with them online and they will then make contact with you to arrange an appointment in one of their banks or ”stores” as they like to call them.

Applicants simply join an online queue and when it is their turn to apply for a Bounce Back Loan (which can be after a few hours), they then fill in the application form and once done they are then either approved on the spot, declined or told whether any additional information is required.

The feedback from many people is that Metro Bank are the game changer, as unlike most other banks people get to know at the end of their application their fate, without having to wait for days or weeks to discover what is going on with their application, as has been the case with other banks.

Visit the Metro Bank BBL Section of their Website

Email the CEO of Metro Bank Dan.frumkin@metrobank.plc.uk

Tide

Tide have run out of money to lend and are desperately scrambling around trying to raise more to increase the number of applications they can process, as such you can expect a huge delays before any application you have put in will be processed.

Visit the Tide BBL Section of their Website

Co-Op Bank

To be fair to the Co-Op not many people have been complaining about them, I have had a few here and there and some have been sorted out but every now and then I get someone appearing and asking for help.

Co-Op Bank CEO Email Address

chris.davis@co-operativebank.co.uk

Visit the Co-Op Bank BBL section of their Website

Yorkshire Bank and Clydesdale Bank

I get the odd complaint about both Yorkshire Bank and Clydesdale and it is always worth checking out their respective BBL sections of their websites for updates, seen reports of those banks taking applications for new bank accounts by the way, but check that out as it can change at any time.

Visit the Yorkshire Bank BBL section of their Website

Visit the Clydesdale Bank BBL section of their Website

Yorkshire Bank CEO Email Address

david.duffy@cybg.com

Clydesdale Bank CEO Email Address

david.duffy@cybg.com

Barclays

I am still getting all manner of weird and wonderful complaints about Barclays, it does appear though that many applicants now fly through their Bounce Back Loan system, but many are still experiencing problems with applying, getting paid and contacting the bank.

Visit the Barclays Bank BBL section of their Website

Barclays CEO Email Address

Jes.staley@barclays.com

NatWest and RBS

The usual complaints about NatWest and RBS, including poor communication, problems applying for a BBL and even people being declined. Once again you need to start haranguing the right people to have any chance of your problems being resolved.

They have been paying many applicants out obviously, so if you do manage to have a hassle free experience then you should get paid out fairly quickly, even if it is not in the time scale you had hoped for.

Be aware that you may apply, not hear anything and then out of the blue get an email saying they are so busy your application is being dumped and not looked at.

Visit the NatWest BBL section of their Website

Visit the RBS BBL section of their Website

NatWest / RBS CEO Email Address

Simon.Separghan@rbs.co.uk

Santander

Much like some of the above banks Santander have attracted plenty of complaints, but in all fairness many followers, and many long-time ones too have found emailing their CEO does get a response and their claims processed quickly. They too have also been dumping applicants via a mass cull type of email so be warned.

Visit the Santander BBL section of their Website

Santander CEO Email Address

nathan.bostock@santander.co.uk

Starling Bank

Starling Bank operate a waiting list type of system, however, be aware they have additional criteria of their own as to whom they will supply a Bounce Back Loan to. Therefore, there are no guarantees you will get a loan from them. They have declined many thousands of applicants.

Visit the Starling Bank BBL section of their Website

Skipton Building Society

Skipton Building operate a different business model than most mainstream lenders so you will need to check their website to find out more about what they have on offer to applicants.

Visit the Skipton Building Society BBL section of their Website

TSB

You will be asked to sign away your rights to be able to apply for a Bounce Back Loan if you try to open a new account with TSB. As such do not waste your time trying to get such an account with them if your intention is to apply for a TSB Bounce Back Loan.

Visit the TSB BBL section of their Website

TSB CEO Email Address

debbie.crosbie@tsb.co.uk

Other Bounce Back Loan Lenders

The following are other Bounce Back Loan Lenders, be aware I receive very few if any complaints about any of the following.

Visit the AIB BBL section of their Website

Visit the Bank of Ireland BBL section of their Website

Visit the Danske Bank BBL section of their Website

Visit the Ulster Bank BBL section of their Website