BBL Complaints and Outcomes

Despite Very Clearly and in Big the Santander Website Saying “Estimates Can Be Used” the Ombudsman Tosses Out a Complaint That Bank Demanded Back a Customer’s BBL Back for Using an Estimate – “You Should Have Read the Small Print”

Unlike some banks that have said they will look the other way and allow those to repay a Bounce Back Loan as per the original loan agreement if it is later discovered they over-estimated their turnover due to the confusion about that aspect of the BBL Scheme, Santander appear to not be taking that approach. […]