Natwest Archives - Page 3 of 15 - Mr Bounce Back - Bounce Back Loan News - Updates

NatWest Erroneously Default a Customers BBL Which She Repays in Panic in Full When She Had Taken a PAYG Repayment Holiday, Causing Her Untold Distress and Problems – Ombudsman Awards a Pathetic £500 Compensation

August 30, 2023

I do feel this customer deserves much more than a pathetic £500 for the BBL related banking error. […]

After Taking Over a Year to Set Up the PAYG BBL Options for a Customer an Ombudsman Has Told NatWest to Remove its Default, Take Back the BBL from Their Debt Collector, Rework the PAYG Options Into the BBL and Pay £750 Compensation

August 30, 2023

Here is another BBL related complaint that has just been settled the customers way. […]

NatWest Customer Complains They Haven’t Written Off His BBL and Ignored Him as He Can’t Repay It, the Ombudsman Says They Have Sent You £100 Compensation For That, Now Meet Them Halfway and Answer Their Phone Calls to Work Something Out

April 29, 2023

Here is a complaint received about NatWest, and as you will see, the Ombudsman says the only way the customer and bank can work out whether a guarantee claim can be put in and explain the procedure of such, is if the bank and customer communicate. […]

NatWest Customer Complains She Applied for a Bounce Back Loan in the Name of Her Ltd Company But the Bank Put It In Her Own Name as a Sole Trader – Ombudsman Says Tough You Are Liable

April 21, 2023

Here is another NatWest BBL related complaint, which in this instance and for the reasons outlined, the Ombudsman tossed out and sided with the bank. […]

NatWest Ordered to Write Off a Bounce Back Loan as Ombudsman Decides They Told a Company Director to Clear a Debt with the Bank by Applying for a BBL Even Though His Business Wasn’t Trading and Was About to be Struck Off

April 20, 2023

Quite amazed at the decision by the Ombudsman in this case who finally showed some teeth, and he has told NatWest to write off this Company’s Bounce Back Loan for the reasons outlined. […]