BBL Complaints and Outcomes

Ombudsman Decrees That HSBC Did Take Reasonable Steps to Make a Customer Aware a Bounce Back Loan Wasn’t Subject to the Usual Protections of the Consumer Credit Act Despite The FCA Saying Banks are Not Following the Rules on Protections That Are in Place Anyway

Here is a prime example of why the Bounce Back Loan Scheme is imploding, well it already has. This case is one in which the Financial Ombudsman Service says one thing, whilst the Financial Conduct Authority supplies proof of the opposite. […]

BBL Complaints and Outcomes

Sole Trader Applied for a Feeder Account in July 2020 with HSBC By the Day of the Scheme Ending March 31st, 2021, They Hadn’t Processed It So He Missed Out – Ombudsman Awards Him £500 Compensation As He Says Having Looked At His Tax Return, He Didn’t Qualify for a £50k BBL Anyway

The title of this BBL related complaint gives you an idea of what the case revolves around, perhaps the applicant made a mistake or could have applied elsewhere for a BBL if HSBC had done things on time, who knows, anyway have a read, and see what you think about it. […]

BBL Complaints and Outcomes

HSBC Declined a Customers BBL Application He Then Submits a Second But Amended One They Toss It Aside Without Reviewing It Thinking it Was a Duplicate – Ombudsman Says He Can Have £100 Compensation For the Bank Says They Would Have Declined the Second One If They Had Properly Assessed It Anyway

Missing out on a Bounce Back Loan due to bank errors and a lack of information from them was something no end of people experienced during the BBL scheme, and this case highlights the stress and suffering caused by banks such as HSBC. […]

All Rishi's Fault

Failure By HSBC to Update the Error Riddled Bounce Back Loan Database Resulted in Problems for a Business Owner Getting a BBL From Another Lender the Ombudsman Decides £400 in Compensation is Deemed Fair

It became apparent to many people that the so called BBL database that was set up many weeks after the BBL scheme was launched to add another level of protection to banks against fraudulent and duplicate applications was error riddled. This case somewhat proves that beyond all reasonable doubt. […]