BBL Complaints

BBL Complaints and Outcomes

Santander Tell the Ombudsman They Had Strict Criteria for Anyone Applying for a Bounce Back Loan With Them – Its Somewhat Strange Therefore That So Many BBL Customers of Theirs Have Been Busted for All Manner of BBL Wrongdoing

February 9, 2022

Here is a recent case that landed on the desk of Ben the Ombudsman, it related to a Santander customer complaining that the bank would not give him a Bounce Back Loan. Ben states the reason for that is Santander carefully chose who they permitted to apply for and get a BBL with them to ensure full eligibility checks could be carried out. […]

BBL Complaints and Outcomes

NatWest Banks’ Stubborn Refusal to Allow New Customers to Access the Bounce Back Scheme Was Well Within Their Rights Decrees Ben the Ombudsman – Complaining to Financial Ombudsman Service Won’t Get You Anywhere

February 6, 2022

Today’s case shows the response of the Financial Ombudsman Service, both from one of their BBL complaint case handlers and a real Ombudsman when someone complains about a bank, in this case NatWest, not allowing new customers to access the Bounce Back Loan scheme when it was live. Keep in mind that the Government had asked all lenders to open their doors to new customers as […]

BBL Complaints and Outcomes

Despite Proving His Business Turnover Was Higher Than the Initially Declared Figure, Ben the Ombudsman Decides Lloyds Bank Were Right to Decline a BBL Applicant the Ability to Amend It

February 2, 2022

Another case today involving an incorrectly entered turnover figure when someone applied for a Bounce Back Loan. As you will see, even when proving beyond any doubt that an error had been made, Ben the Ombudsman says rules are rules and Lloyds Bank had to go with the incorrect figure. […]

All Rishi's Fault

Jenny Lomax the Ombudsman Confirms the Idiots That Designed the Bounce Back Loan Scheme Made No allowances For Amending an Incorrectly Entered Turnover Figure and Makes HSBC Pay Compensation for Lying and Saying a Customer Could Do So

January 30, 2022

It’s a terrible situation when banks tell great big wobbly lies to their customers, much more so when they relate to the Bounce Back Loan scheme. Today’s case saw HSBC being given a slap and having to pay compensation for telling lies […]