BBL Complaints Archives - Page 39 of 55 - Mr Bounce Back - Bounce Back Loan News - Updates

Santander’s Policy of Checking Turnover Figures Results In a Customer Complaining That Their Bounce Back Loan Application Was Not Fairly Assessed – Read What the Ombudsman Thinks

May 10, 2022

Applying for a high valued Bounce Back Loan and being told by a bank you cannot have that loan but a much smaller one instead, is what this complaint revolves around, ultimately, as you will see, the Ombudsman sides with bank, that being Santander. […]

Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

May 9, 2022

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]

After Months of Messing a Customer About the Ombudsman Decrees HSBC Were in the Wrong in Not Giving a Customer Access to an Account and Subsequently a Bounce Back Loan in a Timely Fashion

May 8, 2022

Fortunately for the complainant in today’s case, they were able to get a Bounce Back Loan from a different lender, having been messed about for months and months due to HSBC and their incompetence, and did get a little bit of compensation (£200) for being messed about. […]

HSBC Take Every Penny in a Customer’s Account Having Decided But With No Explanation Given to Terminate His Bounce Back Loan an Ombudsman Decides They Can Hide Behind Their Terms and Conditions to Do Just That

May 7, 2022

Snatching back the funds in a customer’s account is all too common these days, when a bank decides but with no reason given to the customer, that they are terminating a Bounce Back Loan agreement and this case sees an Ombudsman explain why they cannot uphold such complaints. […]

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

May 6, 2022

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]