BBL Complaints

BBL Complaints and Outcomes

HSBC Pay £150 Compensation For Delays in Approving a Bounce Back Loan Which the Ombudsman Says Is Fair But They are Then Given the Greenlight By the Ombudsman to Snatch That BBL Back After a “Safeguarding Review”

June 8, 2022

Some more BBL madness for you today, in which HSBC pay £150 in compensation for delays in approving a Bounce Back Loan, but then perform one of their infamous “safeguarding reviews” and ultimately demand that BBL back, the Ombudsman says the compensation is fair, but then says, quite bizarrely, HSBC are right to recall the BBL! […]

BBL Complaints and Outcomes

Close Brothers the Bank Lord Agnew Has Shares In Treats a Customer Appallingly and Stops Him Getting a Bounce Back Loan and One of Their Agents Send Him a “The Police Are Desperate to Arrest You” Message The Ombudsman Steps in and Gives Them a Good Slapping

June 4, 2022

Nothing shocks me anymore, and here is a tale and a half, regarding the utterly shocking way Close Brothers the bank that Lord Agnew has shares in treated one of their customers, it includes threatening messages and all manner of other wrong doing. […]

BBL Complaints and Outcomes

Simon Louth the Ombudsman States That Even Though Santander Had in Big on Their Website “Turnover for 2019 (Estimates Can Be Used)” He Expects Actual Turnover Figures To Be Used When Applying for a Bounce Back Loan!

June 2, 2022

Another case here for you to check out, in which Santander snatch back a Bounce Back Loan after a “review” and of course after craftily using most of it to pay off a customer’s overdraft. But the Ombudsman is quite clear that even though the business was established in 2019 and he could estimate his turnover, he didn’t think the business owner should have estimated it! But as you will see the business owner says he estimated his future turnover, which probably gave Simon a reason to knock back the complaint, some would say he should have stuck to saying I could estimate so did. […]