BBL Complaints

BBL Complaints and Outcomes

HSBC Closed a Customers Accounts, Snatched Back Every Penny to Offset the Bounce Back Loan They Issued, the Ombudsman States They Acted Fairly But it’s the Courts Duty to Decide if They Discriminated Against Him on the Grounds of His Nationality

October 4, 2022

Yet another case to present to you today of HSBC deciding to close one of their customers bank accounts, and snatch back all funds in the accounts to repay a Bounce Back Loan they also decided that customer was no longer having from them. Here is the judgment of the […]

BBL Complaints and Outcomes

A Starling Bank Employee’s Lies Led to a Customer Missing Out on Being Able to Apply for a Bounce Back Loan the Ombudsman Awards a Paltry £50 in Compensation

September 29, 2022

According to Ben Jennings the Ombudsman, Starling Bank removed its waiting list in the last few days of the Bounce Back Loan scheme allowing customers to apply via that banks online banking platform for a BBL, however  this customer was told to wait for an invitation to apply by one of their agents and therefore missed out on the opportunity to apply for one. […]

All Rishi's Fault

HSBC Take 6 Months To Tell a Customer of Complications With Their Account That Stopped Them Fully Processing His Bounce Back Loan Application Which He Never Got, the Ombudsman Says £150 Is Suitable Compensation

September 24, 2022

Delays caused by banks such as HSBC being inundated with Bounce Back Loan applications, which sadly saw many business owners missing out on getting one of those loans is heart-breaking, and here is one recent case an Ombudsman has just made a ruling on, which resulted in an award of £150 in compensation. […]