BBL Complaints and Outcomes

Santander, As They Said They Do, Go Snooping Into a BBL Customers Account, Demand Proof of Turnover and How the BBL Was Spent, Don’t Like What They Are Told, and Snatch Back a BBL – Ombudsman Says That is Fine and Dandy

Having approved a customer for a Bounce Back Loan on the second day of the scheme going live, and having let them draw it down, and then allowing them to top it up 7 months later, one would imagine Santander were happy with the BBL customer you will learn about in today’s complaint. That was not the case, for after one of their now infamous “reviews” that customer had his BBL snatched back based on […]

BBL Complaints and Outcomes

Ombudsman Decides That Starling Banks’ Policy of Only Allowing Persons of Significant Control to Apply for No More Than One Bounce Back Loan Even if They Had More Than One Business Eligible Was a Decision Starling Bank Could Make and Did

Whilst the rules of the Bounce Back Loan scheme did permit business owners to apply for as many BBLs as they had businesses, if each business was eligible, Starling Bank decided they would not follow those rules. In the case outlined below someone challenged that decision […]

The Disqualification Files

Over-Egging Turnover To Bag a £50k Barclays Bounce Back Loan When Only Eligible for a Much Lower Value BBL and Failing To Explain Where It Went Lands Company Director with an 8 Year Disqualification

Having heard one of the bosses at Barclays saying she knows many of her BBL customers over-egged their turnover, but if they make repayments that is not fraud, this Company Director could be kicking himself for not making repayments on his BBL, for taking the Insolvency route has just landed him with an 8-year disqualification. You can find more about that over-egging turnover statement from […]