BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

An Eight Week Wait for Barclays to Process a Bounce Back Loan is Worth £200 in Compensation According to Ben the Ombudsman and Not the £1000 a Customer Felt Was Fair

November 24, 2021

Many of you out there may have tried applying for a Bounce Back Loan when they were available from Barclays but got the dreaded onscreen message telling you the bank needed to speak to you and that you should request a call back. Those of you that did will know it took an absolute age for Barclays to make those calls, and […]

BBL Complaints and Outcomes

Starling Bank Tells Customer They Could Cancel a Low Value BBL and Issue a Higher Value One but Circumstances Prevent Them from Doing So, and they Fail in Their Duty of Care Regarding the Possible Insolvency of That Customer

November 23, 2021

I spent some time this morning, trawling through the dozen or so Financial Ombudsman Service BBL related complaints and outcomes that have I not yet loaded up onto the website, and came across this interesting case, in which the Ombudsman decided a paltry £50 in compensation was due to a Starling Bank customer. […]