BBL Complaints and Outcomes Archives

HSBC Payout a Bounce Back Loan in Error and the Ombudsman Decides Their Decision to Snatch It Back was Fair – Let’s Hope the Bank Didn’t Blag the Interest Taxpayers Paid on that Dodgy BBL

January 24, 2022

A rather complicated case today that landed on the desk of Hayley West the Ombudsman, and whilst the complaint was not upheld, it does pose the question of whether the interest the Government paid on an erroneously approved BBL was paid to HSBC and if so, did they pay it back. I will ask and see what they say. […]

NatWest Snatch Back a Customers Bounce Back Loan and Close His Account – Liam the Ombudsman Say They Can Do That and Your Complaint is Not Upheld

January 23, 2022

I know a huge number of people who initially got a Bounce Back Loan from NatWest had them suddenly snatched back, and then had their account(s) with that bank closed, and in this update, you will see a recent outcome determined by Liam the Ombudsman on one such case. […]

Financial Ombudsman Service Tell Me Arrogantly Their Staff “Are Aware of the Rules” Then in Typical Idiot Fashion Make a Shocking Error That Could According to the British Business Bank Could Cost a Business Dear

January 19, 2022

I put up a story the other day regarding a Financial Ombudsman Service decision in which it was stated that a business owner couldn’t prove their turnover for a BBL and […]

Ombudsman Decides a Company Director Did Transfer BBL Funds From His HSBC Bank Account Rather Than Him Being Victim of a Scam

January 18, 2022

I have a rather unusual case that the Financial Ombudsman Service have given a ruling on today, that being a Company Director claiming he was the victim of a bank scam in which Bounce Back Loan funds were transferred out of his account. […]

NatWest Snatch Back Two Bounce Back Loans from an SME – Ombudsman Says That The Bank Was Entitled to Do So But Makes a Glaring Error in Their Ruling

January 17, 2022

Having had two Bounce Back Loans snatched back by NatWest, a Company Director sent in a complaint to the Ombudsman which initially was not upheld by the caseworker tasked with ruling on the case. He then appeals that decision and Hayley the Ombudsman then reviews it and says the initial ruling stands. However, as you can see in the ruling, Hayley does make a glaring mistake […]