BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

All Rishi's Fault

HSBC Admit Account Applications Did “Drop Off Their System” and End Up Bunging a Business Owner Who Wanted an Account and a BBL, the Latter They Were Not Entitled to £200 Which The FOS Deem Adequate

March 13, 2022

So many complaints about Bounce Back Loans have been working their way through the Financial Ombudsman Service system, it is hard to keep up, but today I present to you another one regarding HSBC.
It is interesting the bank admits that account applications did drop off their system, something many people did experience when the scheme was live, and as you will […]

BBL Complaints and Outcomes

How NatWest, HSBC, Lloyds, and Santander Got the Greenlight from the Financial Ombudsman Service To Decline SME’s Applications for Bounce Back Loans

March 8, 2022

I have four recent Financial Ombudsman Service (FOS) outcomes for you to peruse today, all of which relate to NatWest, HSBC, Lloyds and Santander’s treatment of SMEs who applied for a Bounce Back Loan with those banks, the FOS sided with the banks on each case. Keep in mind that the London Law Firm are still awaiting an outcome to their legal challenge on BBLs from […]