BBL Complaints and Outcomes Archives

Belinda Knight an Ombudsman at the Financial Ombudsman Service Confirms It Is Not the Banks Job to Check What a Business Owner Spent Their Bounce Back Loan On

March 28, 2022

When compiling my facts, figures, and additional information regarding Bounce Back Loans I often stumble across plenty of little nuggets that some organisations associated with that scheme release. Take for example the case that is outlined in a recent Ombudsman ruling regarding an […]

Three More Bounce Back Loan Related Complaints About Santander That the Financial Ombudsman Service Did Not Uphold

March 27, 2022

Due to the fact that Bounce Back Loan lenders could ultimately decide who they would lend money to as part of that scheme, and as many of them would only accept their own customers, lots of business owners missed out on getting one, or were forced to spend […]

Ombudsman Thinks £250 Compensation Is Fair For Barclays Leaving a Customer Dangling for 8 Months Before they Could Apply for a Bounce Back Loan

March 26, 2022

Today I will be presenting to you another Ombudsman decision, this one refers to a shocking 8 month wait one Sole Trader had to endure before Barclays finally got their finger out and opened that customer a Business Account and let them apply for a Bounce Back Loan. […]

HSBC Admit Account Applications Did “Drop Off Their System” and End Up Bunging a Business Owner Who Wanted an Account and a BBL, the Latter They Were Not Entitled to £200 Which The FOS Deem Adequate

March 13, 2022

So many complaints about Bounce Back Loans have been working their way through the Financial Ombudsman Service system, it is hard to keep up, but today I present to you another one regarding HSBC.
It is interesting the bank admits that account applications did drop off their system, something many people did experience when the scheme was live, and as you will […]

How NatWest, HSBC, Lloyds, and Santander Got the Greenlight from the Financial Ombudsman Service To Decline SME’s Applications for Bounce Back Loans

March 8, 2022

I have four recent Financial Ombudsman Service (FOS) outcomes for you to peruse today, all of which relate to NatWest, HSBC, Lloyds and Santander’s treatment of SMEs who applied for a Bounce Back Loan with those banks, the FOS sided with the banks on each case. Keep in mind that the London Law Firm are still awaiting an outcome to their legal challenge on BBLs from […]