BBL Complaints and Outcomes Archives

NatWest Banks’ Stubborn Refusal to Allow New Customers to Access the Bounce Back Scheme Was Well Within Their Rights Decrees Ben the Ombudsman – Complaining to Financial Ombudsman Service Won’t Get You Anywhere

February 6, 2022

Today’s case shows the response of the Financial Ombudsman Service, both from one of their BBL complaint case handlers and a real Ombudsman when someone complains about a bank, in this case NatWest, not allowing new customers to access the Bounce Back Loan scheme when it was live. Keep in mind that the Government had asked all lenders to open their doors to new customers as […]

Metro Bank Snatch Back Another Bounce Back Loan As It Suspected a Company’s Estimated Turnover Wasn’t Correct, and Suspected It Was Not Trading on March 1st 2020 – Ben The Ombudsman Sides With the Bank

February 3, 2022

Here are the finer details of another recent BBL related complaint, in which Metro Bank snatched back a Bounce Back Loan and an FOS caseworker then a real Ombudsman both decide the bank were entitled to do so. […]

Despite Proving His Business Turnover Was Higher Than the Initially Declared Figure, Ben the Ombudsman Decides Lloyds Bank Were Right to Decline a BBL Applicant the Ability to Amend It

February 2, 2022

Another case today involving an incorrectly entered turnover figure when someone applied for a Bounce Back Loan. As you will see, even when proving beyond any doubt that an error had been made, Ben the Ombudsman says rules are rules and Lloyds Bank had to go with the incorrect figure. […]

Jenny Lomax the Ombudsman Confirms the Idiots That Designed the Bounce Back Loan Scheme Made No allowances For Amending an Incorrectly Entered Turnover Figure and Makes HSBC Pay Compensation for Lying and Saying a Customer Could Do So

January 30, 2022

It’s a terrible situation when banks tell great big wobbly lies to their customers, much more so when they relate to the Bounce Back Loan scheme. Today’s case saw HSBC being given a slap and having to pay compensation for telling lies […]

Hayley West the Ombudsman Decides That Clydesdale Bank Were Within Their Rights to Snatch Back a Bounce Back Loan for Reasons That Must Remain Secret

January 30, 2022

The murky world of Bounce Back Loans continues to amaze the British Public, with stories of dodgy BBLs being handed out to drug addicts and even criminal gangs now becoming an almost daily occurrence. That saga will of course continue to get worse moving forward, with plenty of additional scandals yet to be revealed, but today […]