BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Financial Ombudsman Decides NatWest Deserve a Slap for Taking An Age To Review a Customers Eligibility and Access to Their Already Approved Bounce Back Loan After Blocking That Customers Account and Orders Them to Pay Compensation

May 29, 2022

Many people out there are experiencing out of the blue “reviews” on their bank accounts and post drawn down checks on their eligibility to the Bounce Back Loan scheme, which can often see bank account access being restricted until such reviews are complete. A long and drawn-out case today in which Ben Jennings the Ombudsman orders compensation should be paid and gives his reasoning as to why. […]

BBL Complaints and Outcomes

Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation

May 23, 2022

Having seen how Company Directors are being slapped with long disqualifications when it turns out they over-stated their turnover to get a BBL then take the insolvency route, this case shows how unfair the rules of that scheme were, by not allowing a customer to amend the turnover when a mistake has occurred. […]

BBL Complaints and Outcomes

Metro Bank Approved a Customers BBL, Pay It Out But Block All Access to Those Funds Then Almost Five Months Later Do Not Honour the Agreement – Customer Asks For £21k In Compensation the Ombudsman Says £500 Is Fair

May 21, 2022

Metro Bank did approve many a Bounce Back Loan when the scheme was live and then snatch many of them back or simply did not pay them out, and weeks later tell the customer their once approved BBL was in fact declined. This case is one of many such complaints that has ended up on the desk of one of the Ombudsmen at the Financial Ombudsman Service about Metro Bank. […]

BBL Complaints and Outcomes

Barclays Approved a BBL for a Company and Pay It Out, Then Lock the Account for a Review Lifting the Block Weeks Later, But then Decide to Snatch Back Every Penny from That Account Weeks Later and Recall The BBL – Ombudsman Says That is Fair

May 19, 2022

Here is the outcome of another case that has taken the Financial Ombudsman Service some time to wrap their heads around, as you will see based on the evidence, they state Barclays were within their rights to snatch back yet another Bounce Back Loan. […]