BBL Complaints and Outcomes Archives

Barclays Decide to Close a Customers Account and Demand They Repay Their Bounce Back Loan in Full – Ombudsman Says It’s Permitted by the Banks Terms and Conditions So That’s The End of the Matter

October 10, 2022

As you can see from the outcome of this case, it is yet another in which the Ombudsman permits a bank, this time Barclays, to close a customers account and demand they repay their Bounce Back Loan due to the bank having terms and conditions which state they can do just that, often terms and conditions borrowers never read or saw. […]

Ombudsman Gives His Outcome On Two More Complaints About HSBC In Which The Complainant Suggests Their Bank Accounts Were Closed and Bounce Back Loans Snatched Back on the Grounds of Discrimination

October 5, 2022

Alex Brooke-Smith the Ombudsman has on one single day, given an official outcome on four cases all of which saw a complainant suggest that HSBC had closed their bank accounts and had their respective Bounce Back Loans recalled based on discrimination. […]

Another HSBC Customer Gets His Bounce Back Loan Snatched Back by HSBC and Once Again the Ombudsman Says They Cannot Determine Whether if it is in part on the Grounds of Discrimination and Doesn’t Uphold the Complaint

October 4, 2022

Have a read of the following case, as it is another HSBC Bounce Back Loan related complaint in which the complainant asks whether their treatment was in part due to their Nationality. […]

HSBC Closed a Customers Accounts, Snatched Back Every Penny to Offset the Bounce Back Loan They Issued, the Ombudsman States They Acted Fairly But it’s the Courts Duty to Decide if They Discriminated Against Him on the Grounds of His Nationality

October 4, 2022

Yet another case to present to you today of HSBC deciding to close one of their customers bank accounts, and snatch back all funds in the accounts to repay a Bounce Back Loan they also decided that customer was no longer having from them. Here is the judgment of the […]

A Starling Bank Employee’s Lies Led to a Customer Missing Out on Being Able to Apply for a Bounce Back Loan the Ombudsman Awards a Paltry £50 in Compensation

September 29, 2022

According to Ben Jennings the Ombudsman, Starling Bank removed its waiting list in the last few days of the Bounce Back Loan scheme allowing customers to apply via that banks online banking platform for a BBL, however this customer was told to wait for an invitation to apply by one of their agents and therefore missed out on the opportunity to apply for one. […]