BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Starling Bank Did No Wrong Says Jenny Lomax the Ombudsman When They Restricted a BBL Customers Access to Their Account When They Spotted Compulsory Strike Off Action was Registered at Companies House and She Says it’s an Event of Default

November 13, 2022

Make no mistake about it, BBL Lenders are all over Companies House, and anything they see that they don’t like the look of will often see them cancel a Bounce Back Loan agreement and demand immediate repayment of the outstanding balance, all with the greenlight of the Ombudsman, as the case below proves. […]

BBL Complaints and Outcomes

After Spotting a Notice for Compulsory Strike-Off and Dissolution of a LTD Company They Had Paid Out a Bounce Back Loan to, Barclays Restrict the Account of That Company and Get Debt Collectors to Chase the Director for Repayments – Ombudsman Says That is What They Do

November 13, 2022

Any red flags spotted by a Bounce Back Loan Lender will often see them restrict a Company’s Bank account, and that is exactly what Barclays did in the following case, which the Ombudsman Colin Brown says is nothing to complain about. […]

BBL Complaints and Outcomes

Ombudsman Decides Not to Uphold a Complaint About the Frequency at Which Barclays Sent Text Messages and Letters About Missed Payments on a Bounce Back Loan

November 13, 2022

Whilst many lenders make the minimum amount of effort to let people know they have missed their Bounce Back Loan repayments, the complaint in the case below, which Paul Copper the Ombudsman has not upheld, does indicate Barclays are somewhat over zealous in sending out text messages and letters when someone does go into arrears. […]

BBL Complaints and Outcomes

Ben Jennings The Ombudsman Gives a Rather Clear Insight Into What Santander Go Snooping Around for When Performing a Review Related to a Bounce Back Loan

November 4, 2022

As you may be aware, if you have had to endure one, Santander are making a point of delving deeply into bank accounts and questioning anybody they believe may have pulled the wool over their eyes regarding any aspect of applying for or using the funds from a Bounce Back Loan, when preforming one of their infamous “reviews”. […]