BBL Complaints and Outcomes Archives

Sole Trader States That His Santander Bounce Back Loan Was for His Ltd Company Which Has Been Dissolved and Complains the Bank is Chasing Him for the Debt – The Ombudsman Isn’t Having Any of It

October 13, 2022

As interesting case for you to read through here, but all will become clear when you look at the details and facts that the Ombudsman uncovered. […]

Customer Complains a Personal Loan Was Declined as Santander Had Factored in a Bounce Back Loan Owed by a Company He Is No Longer Associated With – Ombudsman Doesn’t Uphold Complaint

October 10, 2022

Whilst this complaint was not upheld, the dates shown on the case outcome and when it was submitted, does give you some idea of just how long its takes the Ombudsman to determine an outcome of BBL related cases and how banks such as Santander have screwed things up for some of their customers by not keeping correct records.. […]

Halifax Customer Didn’t Read a Letter From Lloyds Requesting a Tax Return So Their BBL Application Decline Could be Reconsidered – Ombudsman Says You Should Have Read It as You Onboarded with Lloyds

October 10, 2022

To get a Bounce Back Loan if you were a customer of Halifax you were required to onboard with Lloyds, that is what this customer did, but didn’t read a letter Lloyds sent out regarding supplying a tax return, they complained to the Ombudsman who basically said “tough, you should have read the letter” […]

Barclays Decide to Close a Customers Account and Demand They Repay Their Bounce Back Loan in Full – Ombudsman Says It’s Permitted by the Banks Terms and Conditions So That’s The End of the Matter

October 10, 2022

As you can see from the outcome of this case, it is yet another in which the Ombudsman permits a bank, this time Barclays, to close a customers account and demand they repay their Bounce Back Loan due to the bank having terms and conditions which state they can do just that, often terms and conditions borrowers never read or saw. […]

Ombudsman Gives His Outcome On Two More Complaints About HSBC In Which The Complainant Suggests Their Bank Accounts Were Closed and Bounce Back Loans Snatched Back on the Grounds of Discrimination

October 5, 2022

Alex Brooke-Smith the Ombudsman has on one single day, given an official outcome on four cases all of which saw a complainant suggest that HSBC had closed their bank accounts and had their respective Bounce Back Loans recalled based on discrimination. […]