BBL Complaints and Outcomes Archives

Ben Jennings the Ombudsman Upholds a Bounce Back Loan Complaint About Barclays However His Colleague Paul Cooper Doesn’t Uphold an Identical Complaint from a Different Customer!

November 1, 2022

Maybe the lunatics have taken over the asylum, who knows, however, have a good read through of this Bounce Back Loan complaint that Paul Cooper the Ombudsman did not uphold then have a look at the one that his colleague did uphold. […]

Ombudsman Order NatWest to “Un-Default” a Bounce Back Loan and Reinstate the Repayment Terms the Recipient Initially Signed Up For and Remove Any Negative Credit File Markers and Bung Them £350 Compensation

November 1, 2022

It is the turn of NatWest, who to be fair to them have been handling those unable to repay their Bounce Back Loans with compassion, to feel the wrath of the Ombudsman. This case is one which revolves a BBL they apparently approved due to errors and have now had to reinstate. […]

Lloyds Bank Told to Pay £300 Compensation for Preventing a Sole Trader from Opening a Business Account to Allow Him to Then Apply for a Bounce Back Loan

October 21, 2022

Here we are in October 2022, and the Ombudsman is still mopping up the mess caused due to banks like Lloyds not playing ball with customers and potential customers many moons ago, when they could apply for Bounce Back Loans. Here is a case that has seen one such victim being awarded £300 compensation. […]

Ombudsman Doesn’t Uphold a Complaint About Santander Unfairly Declining a Bounce Back Loan Application As Customer Provided Unreadable Photographs of His Tax Return and Not the Original Document

October 15, 2022

A rather long and drawn out complaint here for you to look at, which was ultimately not upheld by the Ombudsman once all the facts of the complaint came to light. […]

Lies Told By Barclays Staff Member Contributed To a Customer Not Getting a Bounce Back Loan – Ombudsman Decides a Pathetic £100 is Fair Compensation

October 14, 2022

The Ombudsman has decided that the shockingly poor service the customer in the case below experienced from Barclays warrants just £100 compensation, even though the customer missed out on any chance of getting a Bounce Back Loan. […]