BBL Complaints and Outcomes Archives

Ombudsman Decides Not to Uphold a Complaint About the Frequency at Which Barclays Sent Text Messages and Letters About Missed Payments on a Bounce Back Loan

November 13, 2022

Whilst many lenders make the minimum amount of effort to let people know they have missed their Bounce Back Loan repayments, the complaint in the case below, which Paul Copper the Ombudsman has not upheld, does indicate Barclays are somewhat over zealous in sending out text messages and letters when someone does go into arrears. […]

Sole Trader Left Fuming When He Spots HSBC Have Recorded a Late Bounce Back Loan Payment Marker on His Credit File – But Why Can’t You See Any Trace of a BBL on Your Credit File? This Will Explain

November 4, 2022

As many of you will not see any mention of a Bounce Back Loan on your personal credit file, you may be wondering why that is […]

Ben Jennings The Ombudsman Gives a Rather Clear Insight Into What Santander Go Snooping Around for When Performing a Review Related to a Bounce Back Loan

November 4, 2022

As you may be aware, if you have had to endure one, Santander are making a point of delving deeply into bank accounts and questioning anybody they believe may have pulled the wool over their eyes regarding any aspect of applying for or using the funds from a Bounce Back Loan, when preforming one of their infamous “reviews”. […]

Royal Bank of Scotland Empty a Customers Savings and Personal Account to Repay a Bounce Back Loan They Decided He Wasn’t Eligible for in the First Place – Ombudsman Says That’s Fine and is Allowed

November 4, 2022

Just a timely reminder of what can happen if a bank decides to default you on a Bounce Back Loan, and they can do the following with the greenlight from the Ombudsman. […]

Despite Being Told by a NatWest Manager They Were Eligible to Apply for a Bounce Back Loan, Ben the Ombudsman Says the Bank Was Right to Demand Back the £40k BBL They Paid Out and Tosses Aside the Complaint

November 2, 2022

The Financial Ombudsman Service are still awash with BBL related complaints, and that isn’t likely to change any time soon, here is another complaint that was not upheld related to NatWest demanding back a BBL. […]