BBL Complaints and Outcomes Archives

Bank of Ireland UK Force Customer Applying for a Bounce Back Loan to Jump Through Hoops Including Demanding He Take Photos of His Taxi Parked Outside His House – Ombudsman Awards £400 Compensation

January 30, 2023

Complaints about Bounce Back Loans are still working their way through the often slow Financial Ombudsman Service, and here is one that has recently been decided up. […]

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

January 20, 2023

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]

Sole Trader Claims Lloyds Bank Are Asking Him to Repay a Bounce Back Loan He Never Applied For – Ombudsman Says Pull the Other One, It’s Got Bells On

January 20, 2023

The headline above is me paraphrasing, however the Ombudsman clearly lay out why they think he is lying and do not uphold his his complaint, as you will see below. […]

Ombudsman Multiplies Compensation Barclays Must Pay By Five Times Its Original Value Having Listened to a Disgusting Phone Call Made to a Bounce Back Loan Customer and How They Messed Up His BBL Direct Debit

December 19, 2022

Good to see Paul Cooper the Ombudsman finally showing some teeth when it comes to slapping down banks who treat their BBL customers appallingly. […]

NatWest Decline a Customers Bounce Back Loan Stating He Wasn’t Trading Prior to March 1st, 2020, Even Though He Had Been Trading for Years – Ombudsman Finally Orders Them to Pay Him £250

November 20, 2022

Here is another Bounce Back Loan complaint that, like all Ombudsman related complaints, was first addressed by a case handler/investigator who says NatWest was in the wrong and awarded £100 compensation. However, not happy with that outcome […]