BBL Complaints and Outcomes Archives

Funding Circle Staff Access Customers Social Media Accounts, Use a Chunk of His Bounce Back Loan Funds to Clear Another Loan With Them Then Demand the BBL Back as He Already Had One – Ombudsman Doesn’t Uphold Complaint But He Got a Few Quid in Compensation

November 16, 2022

Here is a rather long and drawn out BBL complaint, in fact it is made up of two separate complaints, that revolve around Funding Circle and how they treated a customer. Ultimately the customer did get compensation, but the complaints were not upheld. It wrecked my head reading it, but see how you get on! […]

Santander Demand a Customers £50k Bounce Back Loan is Repaid In Full After a Review, the Ombudsman States the Estimated Turnover was Not a “Reasonable Projection” and Tosses Out The Customers Complaint

November 16, 2022

Even though some people were permitted to estimate their turnover when applying for a BBL, banks like Santander are checking their customers bank accounts and Companies House records to ensure those estimates were within reason. […]

NatWest Told to Pay Compensation for Delays in Paying Out a Customer’s Account Balance After Closing Their Account Following a Declined Bounce Back Loan Application

November 16, 2022

Many people did find, that after applying for a Bounce Back Loan, their bank suddenly closed their account, after declining their BBL application. However, NatWest have become infamous for delays in sending out the balances of such closed accounts, and as you […]

Santander Forced to Pay £731 in Compensation for a Nightmare Scenario They forced a Bounce Back Loan Applicant to Endure Even Though they Never Did Give Her a BBL

November 15, 2022

Even though the person in the complaint below never did get a Bounce Back Loan from Santander, the Ombudsman awards them £731 compensation for the messing about that bank forced them to endure. […]

Barclays Terminate a Business Owners Bounce Back Loan After a Review and Snatch Back Funds from their Account to Repay It the Ombudsman Confirms That is Allowed

November 15, 2022

Just a reminder, as you will see in the case below, if a BBL Lender decides to terminate your Bounce Back Loan they are allowed to snatch money from your bank account to pay back that loan, and the Ombudsman will rarely disagree with those actions. […]